Operations Supervisor- Commercial Insurance- Select Business Unit
Required skills
- Commercial Lines
- Account Management
- Operations Supervisor
- Performance Standards
- Staff Development
- Workflow Management
- Data Integrity
- Client Relationships
- Policy Administration
- Billing
Nice to have
- Professional designations
- Analytical skills
- Problem-solving skills
- Decision-making skills
- Multitasking skills
Role summary
The Operations Supervisor for Commercial Lines is a remote role based in Longwood, FL, supporting the Southeastern US. This position involves direct leadership and day-to-day oversight of Account Management staff, focusing on team performance, process compliance, service excellence, staff development, and operational efficiency. The role also acts as a senior resource for complex client needs and manages an assigned book of business. Key responsibilities include performance monitoring, staff coaching, HR management, workflow optimization, data analysis, and overseeing policy administration, renewals, and new business execution. The ideal candidate has 5+ years of industry experience or 7+ years in sales, marketing, or relationship management, with a strong understanding of insurance brokerage and client needs.
Job Description:
Title:OperationsSupervisor – Commercial Lines
Work Mode:Remote (Southeastern US only)| Location/Supporting: Longwood, FL| Book Focus:General, Select BusinessPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations
About the Role: The Operations Supervisor – Commercial Linesis responsible fordirect leadership andday-to-dayoversight of Account Management staff within the branch. This includes guiding team performance, ensuring compliance with established processes and procedures,maintainingservice excellence, supporting staff development, and strengthening operational efficiency. Additionally, this role serves as a senior-level resource for complex client service needs and manages an assigned book of business.
Key Responsibilities:
Performance Standards:Monitor productivity, efficiency, quality, and service standards.
Culture Promotion: Promote IOA culture and support team engagement.
Professional Development:Support ongoing staff training and development.
Succession Planning:Develop future branch operations leaders.
Direct Staff Management:Lead Account Management staff and provide coaching and guidance.
HR Management: Ensure compliance with HR policies and processes.
Recruitment and Onboarding:Participate in hiring, interviewing, and onboarding.
Performance Communication:Deliver evaluations and maintain transparent communication with leadership.
Workflow Management:Assign and balance workloads to ensure service continuity.
Operational Process Excellence:Implement and enforce processes and best practices.
Data Analysis:Monitor and interpret performance data andtake actionas needed.
Data Integrity:Maintain accurate data across agency and carrier systems.
Account Management:Manage an assigned book of business.
Technical Support:Serve as a subject matter expert for coverage and service questions.
Client Relationship Management:Manage client relationships and support renewals and service needs.
Policy and Service Administration:Oversee policy administration, placement, billing, claims support, anddocumentation ofaccuracy.
Renewal and New Business Execution:Lead or support the full renewal and new business process.
Service Excellence:Deliver excellent service and proactively anticipate client needs.
Culture Promotion:Promote IOA culture and improve engagement.
Policy Compliance: Stay updated on company policies and procedures.
Champion IOA Values: Demonstrate integrity and leadership.
Ideal CandidateQualifications:
5+ years ofindustry experience;or 7+ yearsof sales, marketing or relationshipmanagementexperience
Thorough knowledge of insurance brokerage and client needs
Required active licensing
Professional designationspreferred
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service,communication,multitasking, and organizational skills
Proficiency in MS Office (Outlook, Word, Excel)
High School Diploma (or equivalent)
What We Offer:
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
What to Expect(Application Process):
30-Minute Phone Screen, Online Assessments, and Interview(s)
Salary Range
The expected pay range for this position is 70-90K annually, depending on experience, relevant skills, and geographic location.
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas
Similar roles
- Account Manager- Commercial InsuranceInsurance Office of America · Remote · Hybrid
- M&A ParalegalInsurance Office of America · Remote · Remote
Business Unit Quality Control SpecialistRegions Financial · Miami, FL · Onsite
Head of Business Unit Controlling - OE and IndustrialMANN+HUMMEL · Portage, PA · Onsite
Business Unit ManagerAdams Rite Aerospace · Fullerton, CA · Onsite
Business Unit Risk and Control Analyst Sr, 1st LODEverBank · Irvine, CA · Onsite
