Intelligent Technical Solutions Verified

Managed IT Services, Cybersecurity, IT Consulting, Cloud Services

Network Admin Onsite (Dallas, TX)

Dallas, TXOnsiteFull TimePosted 18 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Windows
Mac OS
Server 2016
Server 2019
Server 2022
Server 2025
VMware
Hyper-V
M365
Azure

Nice to have

Network Certifications

Role summary

Intelligent Technical Solutions (ITS) is seeking a Network Administrator in Dallas, TX. This role involves providing onsite and remote IT support, troubleshooting various technical issues including workstations, printers, applications, servers, and networks. The administrator will act as an escalation point for technicians and participate in an on-call rotation. Key qualifications include experience with Windows/Mac OS, server administration (2016-2025), virtualization (VMware, Hyper-V), M365, Azure, and network security components like firewalls and VPNs. A minimum of five years in IT support is required, with advanced knowledge of network architecture and troubleshooting.

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.

Printer issues of any kind.

Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

Server issues of any kind.

Networking issues of any kind.

Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.

Experience with Windows and Mac OS troubleshooting.

Experience with Server 2016 through 2025.

Experience with VMWare and Hyper V Virtualization.

Experience supporting M365 and Azure.

Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.

Minimum of five years experience in IT Support or a similar role.

Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Advanced understanding of managing, and troubleshooting networks.

Advanced understanding of virtualized environments.

Experience with Managed Service Providers (MSPs) is highly desirable.

Active Network Certifications are preferred.

Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

Benefits

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance (Employee-paid)

Supplemental Health Plans (Employee-paid)

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

All verified job openings are posted here: https://www.itsasap.com/job-openings

Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:

PRE-RECORDED VIDEO INTERVIEW

Ready to apply?

You'll be redirected to Intelligent Technical Solutions's application page.