Intelligent Technical Solutions Verified

Managed IT Services, Cybersecurity, IT Consulting, Cloud Services

IT Technician II Onsite (Seattle, WA)

Seattle, WAOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

Windows
Mac OS
Helpdesk
application troubleshooting
PC deployments
imaging
user profile management
Firewalls
Switches
Network architecture

Nice to have

IT Certifications

Role summary

Intelligent Technical Solutions (ITS) is seeking an IT Technician II for an onsite role in Seattle, WA. This position involves providing both onsite and remote IT support, troubleshooting workstation, printer, and application issues, and assisting with basic server and networking problems. The role requires a collaborative problem-solver with excellent customer service and a detail-oriented mindset. Responsibilities include answering Quick Fix calls and participating in an on-call rotation. A minimum of two years of Helpdesk support experience is required, along with proficiency in Windows and Mac OS troubleshooting, PC deployments, user profile management, Office 365, and Active Directory.

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.

Printer issues of any kind.

Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

Basic server issues.

Basic networking issues.

Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.

Experience with Windows and Mac OS troubleshooting.

Minimum two years in Helpdesk support or a similar role.

Skilled in application troubleshooting, PC deployments/imaging, and user profile management.

Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

Experience with Managed Service Providers (MSPs) is highly desirable.

Active IT Certifications are preferred.

Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $31.13/hour up to $36.74/hour and vary by experience and location.

Benefits

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance (Employee-paid)

Supplemental Health Plans (Employee-paid)

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

All verified job openings are posted here: https://www.itsasap.com/job-openings

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