Field Service Technician

Bally’s Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally’s expertise in digital gaming and player engagement with INTRALOT’s decades of experience delivering secure lottery technology and operations, Bally’s Intralot offers a comprehensive portfolio of innovative gaming solutions.

 IMMEDIATELY HIRING: We currently have an opening for a Field Service Technician in the New Hampshire region

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance 
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs
• Company Truck

Education, Training and Experience

• High school diploma or equivalent 
• 2-5 years experience with commercial communication systems or electronics 
• Must have at least (3) years of driving experience in the class of vehicle operated 
• Must be able to distinguish between far, near, peripheral distances 
• Driving record must be free of DUI/DWI for (3)three-year period prior to employment

 Knowledge, Skills and Abilities

• Knowledge of commercial communication and telecommunication systems 
• Operation of telecommunication test equipment skills 
• Ability to analyze, prioritize and efficiently resolve technical problems 
• Ability to prioritize, organize and manage projects to completion 
• Ability to lift/carry up to 80 pounds occasionally 
• Ability to use basic cable installation tools and hand tools and perform jobs from high places including use of ladder 
• Effective writing, communication, mechanical, and computer skills 
• Be willing to work hours that may consist of an alternating schedule on a rotating basis with other technicians to ensure availability for system support, including weekend, and holiday shifts as necessary

Duties and Responsibilities 

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. 
• Analyze and evaluate traffic and performance data. 
• Diagnose and repair hardware, software, and system issues 
• Provide technical support to customers 
• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems 
• Service satellites on rooftop installations 
• Maintain accurate records through documenting installations, services and repairs 
• Report technical status of system with accuracy and completeness 
• Maintain a safe work environment by following safe practices and adhering to safety 
• policies 
• Update and improve job knowledge by participating in educational opportunities and reading technical publications 
• Operate company vehicle in performance of duties in a safe and responsible manner while working and traveling 
• Report need of vehicle repair or service when required and /or prescribed 
• Report any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate 
• Must maintain clean driving record while employed based on company fleet vehicle policy

Employment Eligibility Verification
 

Must possess valid documentation to establish identity and U.S. employment eligibility. 

 Security Requirements 

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. 

 Special Requirements 

Must possess valid driver’s license with a clean driving record. 

Intralot, Inc. is an Equal Opportunity Employer