Information Technology & Services, Business Process Automation, Artificial Intelligence, Outsourcing

Agentic Audio Specialist - Freelance AI Trainer Project

RemoteRemoteFull Time$11–$31 /hrPosted 1 month agoHidden Gem · Himalayas

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Required skills

agentic audio models
customer support
flight bookings
financial services
telecommunications
technical support
conversational audio agents
task completion accuracy
conversational naturalness
audio comprehension

Nice to have

model performance optimization
real-world use cases
diverse datasets
representative datasets
natural conversational flow
technical problem-solving

Role summary

This freelance role involves assessing and benchmarking advanced agentic audio models for customer support use cases. Responsibilities include creating and executing role-play evaluation scenarios across travel, finance, and telecommunications domains, contributing to dataset development, and evaluating model performance against defined metrics for accuracy, naturalness, and comprehension. Basic programming literacy in JSON and structured data, along with strong English communication and audio quality, are essential. The position is remote and contract-based.

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.Responsibilities

Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
- Flight bookings and travel support
- Financial services
- Telecommunications and technical support
Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
Evaluate model performance across a standardized set of qualitative and quantitative metrics.
Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

Model performance is assessed using a combination of conversational, technical, and audio-specific criteria, including but not limited to:

Task completion accuracy and efficiency
Conversational naturalness (tone, flow, and coherence)
Audio comprehension and response quality
Instruction adherence and contextual understanding
Basic computer programming literacy, including:
- Understanding of JSON structures
- Familiarity with functions and methods
- Ability to reason about structured data and simple logic
Technical communication clarity when handling support-style problem-solving

Technical & Equipment Requirements

Strong verbal communication skills in a simulated customer support context
English proficiency including fluency across all language skills: reading, listening, writing, and speaking.
Access to a high-quality microphone to ensure clean, reliable audio input during evaluations
Comfort working with structured prompts, evaluation rubrics, and technical guidelines
Device capable of running audio recording software and opening large technical documentation

We offer a pay range of $11-to- $30.65 per hour, with the exact rate determined after evaluating your experience, expertise, and geographic location. Final offer amounts may vary from the pay range listed above. As a contractor you’ll supply a secure computer and high‑speed internet; company‑sponsored benefits such as health insurance and PTO do not apply.

Employment type: Contract

Workplace type: Remote

Seniority level: Mid‑Senior Level

Originally posted on Himalayas

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