
Technical Account Manager - India
Required skills
- technical account management
- solutions engineering
- post-sales technical role
- enterprise IT products
- customer escalations
- technical project management
- Salesforce
- Jira
- Confluence
- remote collaboration platforms
Nice to have
- SaaS
- security platforms
- customer onboarding
- operational maturity
- feature requests
- product enablement
Role summary
Island is seeking a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) in India. This role serves as a key strategic partner for enterprise customers, acting as the trusted technical advisor from onboarding through operational maturity. Responsibilities include managing support cases, escalations, providing enablement and training, optimizing configurations for security and performance, and guiding customers on new features. The TAM will collaborate with internal teams to ensure a unified customer experience and influence the product roadmap. The ideal candidate has 5+ years in a technical account management, solutions engineering, or post-sales technical role, preferably with SaaS or security platforms, and experience handling customer escalations and technical project management.
Island is shaping the future of work - creating an enterprise workspace for both knowledge workers and agents - where access, security, and AI-powered productivity are built in. Our enterprise agentic control plane boosts productivity across devices, browsers, applications, networks, and data while protecting sensitive information, simplifying access, and helping enterprises scale AI safely.
Behind all of that is a team of people who care deeply about their craft and want to do the biggest and best work of their careers. At Island, character and drive matter more than your resume.
Backed by Coatue Management, Insight Partners, Sequoia Capital, Cyberstarts, and other world-class investors, Island is used by millions of people at some of the planet’s largest enterprises.
Come build with us. Together, we’re changing how the world works.
Island is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.
Island unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, Sequoia Capital and Cyberstarts, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.
Come join us in building something that's already changing how the world works.
At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager (TAM) in India to be a key strategic partner for our customers.
This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.
What You’ll Be Doing
What We’re Looking For
*This role will be remotely based in India
Data Privacy
You can find information on how we process and protect your personal data in our Candidate and Employee Privacy Notice. For any privacy-related questions, contact us at privacy@island.io.
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