Office Administrator

At IT Group NW, our approach is grounded in trust, collaboration, and a commitment to long-term value. These principles shape how we serve our clients and support one another.

To deliver world-class service, we prioritize hiring and developing people who elevate those around them. The Office Administrator role is ideal for those who enjoy working closely with others and contributing to a collaborative environment.

We are seeking individuals who think critically about how work gets done. This includes challenging inefficiencies, building streamlined processes, and creating repeatable systems that support long-term success.

A high level of care is required in this role. That care must be evident in how you support your team, engage with clients and partners, and execute your responsibilities. These expectations are fundamental.

This position combines front-office presence with operational ownership. It is structured to grow, and we expect you to play a direct role in shaping its future. Key responsibilities include:

Reception

• Maintain a consistent, professional front desk presence
• Serve as the first point of contact for guests, vendors, and team members
• Coordinate office upkeep, organization, layout optimization, and overall workplace experience
• Manage office-related errands, pickups, and local logistics as needed
• Plan and coordinate team events, celebrations, and in-office experiences that support culture and engagement
• Support and execute employee engagement initiatives aligned with company values
• Act as primary liaison with building management for access, maintenance, and facility-related needs

Inventory Management

• Maintain accurate oversight of inventory and stockroom organization
• Manage regular audits and replenishment cycles
• Manage product and asset check-in and check-out processes with clear tracking and accountability
• Coordinate ordering, shipping, and receiving of equipment and materials
• Maintain appropriate stock levels of office supplies and ensure timely procurement
• Identify opportunities to standardize inventory processes for efficiency and accuracy

Operations

• Own company-wide internal communications, including announcements and operational documentation
• Manage vendor relationships for supplies, facilities, events, and shipping, including coordination and budgeting
• Oversee office and facilities operations, including workspace setup, maintenance, and access management
• Identify, correct, and prevent operational issues by improving processes and implementing repeatable solutions
• Take ownership of mistakes and gaps, ensuring root causes are addressed and not repeated
• Partner with leadership on operational priorities, updates, visibility, and follow-through on key initiatives
• Develop, document, and maintain standard operating procedures across all other responsibilities

Position requirements:

• 2 or more years of experience in a customer service role
• 1 or more years of experience in a management role
• 1 or more years of experience working with Microsoft Office (Excel, Word, etc.) or equivalent
• This is an in-office position; must be able to commute daily to Tigard, OR
• Reliable transportation; some local travel is expected, with mileage reimbursed at the IRS standard rate

Nice-to-Haves:

• Professional experience working with technology
• Experience with data entry/basic-level database work
• Experience using AI/LLMs
• Experience working with inventory, ordering, shipping, and/or receiving

Benefits and Compensation:

• Summer and winter bonuses that grow with every year you build tenure
• Company-paid medical insurance (employee *and* family)
• Dental insurance (employee *and* family)
• Life insurance (employee only)
• Long-term disability insurance (employee only)
• SEP-IRA Retirement plan with yearly company-paid contributions (3+ years of tenure)
• Paid time off for six major holidays
• 200 hours of paid time off each year (combined vacation and sick time)
• Charitable donation matching

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• Management: 1 year (Required)
• Microsoft Office (Excel, Word, etc.): 1 year (Required)
• Customer Service: 2 years (Required)

Ability to Commute:

• Tigard, OR 97223 (Required)

Ability to Relocate:

• Tigard, OR 97223: Relocate before starting work (Required)

Work Location: In person