Human Resources Specialist

# Job Description

The Human Resources Specialist supports the day-to-day administration of Human Resources operations and provides assistance to employees and managers regarding HR policies, procedures, and programs. This role is responsible for supporting employee lifecycle processes including onboarding, employee relations administration, benefits assistance, compliance support, and HR record maintenance. The HR Specialist partners closely with the HR Supervisor to ensure accurate processing, consistent employee support, and timely completion of HR-related activities across assigned business units or regions.

# Responsibilities

• Support daily HR operations and respond to employee and manager inquiries regarding HR policies, procedures, and programs • Coordinate onboarding and offboarding activities, including completion of new hire documentation, orientation scheduling, and system updates

• Process employee status changes such as transfers, promotions, compensation updates, and terminations accurately and timely

• Maintain employee records and HR systems in compliance with company policies and legal recordkeeping requirements

• Assist employees with questions related to benefits, leave administration, payroll coordination, and HR processes

• Support employee relations matters by gathering information, documenting concerns, and escalating issues as appropriate

• Assist with investigations related to attendance, policy violations, workplace concerns, and employee complaints

• Prepare reports, audits, and documentation related to compliance, personnel files, and HR metrics

• Partner with recruiting, payroll, operations, and safety teams to support workforce initiatives and operational needs

• Support HR training initiatives, employee engagement activities, and company-wide HR programs

• Maintain confidentiality and professionalism when handling sensitive employee and company information

• Perform administrative and operational HR tasks in accordance with established procedures and timelines

Key Measures / Key Performance Indicators:

• Timeliness and accuracy of HR transactions and employee updates
• Completion and compliance of onboarding and offboarding documentation
• Responsiveness to employee and manager inquiries
• Accuracy and organization of employee records and HR systems
• Compliance with company policies and employment regulations
• Timely escalation and follow-up of employee relations matters
• Audit readiness and documentation accuracy

# Requirements

Education: Bachelor’s degree in human resources preferred

Experience:

• 2–4 years of Human Resources experience preferred
• Experience supporting employee relations, onboarding, compliance, or HR administration functions
• Experience supporting multi-location or field-based operations preferred
• Working knowledge of employment laws and HR best practices

Exposure:

• Familiarity with HRIS platforms (e.g., ADP, FUSE) and Microsoft Office Suite
• Exposure to confidential employee information and sensitive workplace matters
• Collaboration with payroll, recruiting, operations, and safety teams

Factors critical to success at ITG Communications for this position:

• Strong communication and interpersonal skills • Ability to maintain confidentiality and professionalism

• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Customer-service mindset with strong follow-through and accountability

Physical Requirements:

• Manual dexterity for extended use of computers, phones, and digital tools
• Visual and hearing acuity for communications and presentations
• Ability to travel to field offices, attend meetings, and lead in-person trainings
• Occasionally lifting documents or equipment up to 10 lbs
• Mobility for office navigation and business site visits

# Additional Comments

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.