Assistance Community Director

THE OPPORTUNITY 

At J Street, the Assistant Community Director is a key operational leader and the Community Director’s second-in-command. This role helps keep the business moving every day by owning critical financial and resident-facing responsibilities, supporting team execution, and stepping in wherever the community needs leadership. 

With a primary focus on collections, renewals, resident retention, and operational follow-through, you will help protect revenue, strengthen the resident experience, and support overall community performance while continuing to build the skills needed for future leadership growth. 

WHAT YOU'LL OWN 

Protect Revenue & Drive Collections 

• Monitor rent collections, delinquencies, payment plans, and account activity to support timely and accurate financial performance. 

• Communicate proactively and professionally with residents regarding outstanding balances, payment commitments, and next steps. 

• Partner with the Community Director to reduce delinquency, safeguard revenue, and address collection trends or risks before they grow. 

Drive Renewals & Resident Retention 

• Own renewal follow-up and resident conversations that support retention and minimize avoidable turnover. 

• Track renewal activity, resident responses, and upcoming expirations and communicate risks or opportunities to the Community Director. 

• Support pricing and concession discussions by reviewing market conditions, resident feedback, and community performance. 

• Assist with leasing activity, tours, applications, lease documentation, and move-in support when business needs require. 

Support the Resident Experience 

• Respond promptly and professionally to resident questions, concerns, and complaints and ensure appropriate follow-through. 

• Build strong resident relationships and help identify opportunities to improve satisfaction, communication, and retention. 

• Support resident events, community-building initiatives, online review response coordination, and other resident-engagement efforts. 

Keep Operations Moving 

• Support daily property operations, including move-ins, move-outs, inspections, office organization, curb appeal, and vendor coordination. 

• Partner with the Service Director and service team to support apartment readiness, timely work-order completion, and resolution of resident service concerns. 

• Maintain accurate resident, lease, collection, renewal, and operational information in the property management system and required reports. 

Lead, Support & Step In 

• Serve as a trusted partner to the Community Director and help execute community priorities, team expectations, and action plans. 

• Step into day-to-day leadership responsibilities when the Community Director is unavailable or as assigned. 

• Maintain confidentiality and professionalism when handling resident, employee, financial, and company information. 

• Ensure resident and prospect interactions comply with Fair Housing, ADA requirements, J Street policies, and applicable procedures. 

WHAT YOU BRING 

• High school diploma or equivalent required; Bachelor’s degree preferred. 

• 2+ years of multifamily housing, leasing, collections, or related property-management experience. 

• Strong working knowledge of collections, lease renewals, resident relations, and onsite property operations. 

• Strong communication, organization, problem-solving, and follow-through skills. 

• Ability to balance resident service with financial accountability and communicate difficult information professionally. 

• Proficiency in Microsoft Office; experience with Yardi, OneSite, CRM, or similar property-management platforms preferred. 

• Valid driver’s license and reliable transportation. 

ROLE REQUIREMENTS 

• Availability to work weekends and non-traditional hours as required by the community. 

• Ability to move throughout the community and apartment homes to support inspections, resident needs, and onsite operations. 

• Ability to manage competing priorities, maintain accurate records, and respond with urgency in a fast-paced onsite environment. 

THE J STREET WAY 

Our values define how we support our residents, protect the business, and lead alongside our teams. 

These values are not optional—they are how we work, serve, and grow together. 

ACKNOWLEDGMENT 

By signing below, I acknowledge that I have reviewed this job description and understand the duties, responsibilities, and expectations of the Assistant Community Director role. I understand this description is not intended to be an all-inclusive list and may be updated based on the needs of the company or community.