Senior IT Manager

 Priority 1: IT Operations & Systems Reliability (60%)

Ensure reliable, secure, and effective technology systems across all facilities.

● Oversee daily IT operations across ERP (Syteline/CSI), EDI, the customer portal, infrastructure, networks, and end-user systems

● Serve as the escalation point for complex Application Services and Infrastructure issues

● Maintain disaster recovery, business continuity, and backup procedures using Rubrik, and VMware

● Administer core infrastructure, including Microsoft Active Directory, Exchange, Office 365, WAN, SQL Server, and VMware

● Manage licenses, renewals, and vendor relationships for Syteline, Radley, DOMO, Precoro, IQMS, iREDi, and iCARas

● Coordinate integrations across ERP, EDI, MES, APS, BI, and related manufacturing systems

● Maintain cybersecurity aligned with NIST standards and coordinate governance and reporting with the CFO

● Maintain inventory and provisioning standards for approximately 500 endpoint devices

● Execute the IT budget by tracking spending, coordinating purchase approvals, and reporting costs to the CFO

● Support multi-site, multi-shift operations

 Priority 2: Team Coaching & Capability Development (30%)

Build a strong IT team by developing each team member’s skills, and expertise.

● Lead annual goal-setting and performance reviews aligned with zone management standards, providing candid feedback in regular one-on-one meetings

● Identify skill gaps and coordinate training, certification, and cross-training

● Develop Syteline and related-system module owners and experts to increase adoption and reduce waste

● Foster continuous improvement, customer responsiveness, and accountability

● Plan team capacity, partner with HR on hiring, onboarding, and succession planning, and proactively address risks with the CFO.

 Priority 3: Strategic Coordination & IT Roadmap (10%)

Translate IT operational needs into clear, business-focused recommendations.

● Maintain and communicate a rolling IT roadmap for upgrades, integrations, investments, and retirements

● Lead quarterly IT business review with the CFO, COO, and Co-President, presenting metrics, risks, and roadmap progress

● Evaluate AI, automation, BI, and other emerging technologies and recommend business-focused applications

● Support the “USA approach” by simplifying processes before automation

● Participate in annual goal setting process and drive zone goal achievements.

 Education

● Bachelor’s degree in computer science, information systems, or equivalent experience required

● Ongoing development through certifications, networking, and business publications encouraged

 Experience

● 6–10 years of progressive IT experience in manufacturing or industry, including shop-floor systems, production workflows, and operational priorities

● 3+ years of IT leadership or management experience with direct reports

● Experience supporting ERP; Infor SyteLine/CSI preferred

● Hands-on Microsoft SQL Server experience in query writing, database administration, and troubleshooting

● Working knowledge of VMware, Active Directory, Exchange/Office 365, WAN, and backup and disaster recovery platforms

● Experience managing EDI and manufacturing integrations, such as MES or APS, preferred

● Knowledge of cybersecurity frameworks, preferably NIST, and experience managing multi-site security

 Skills & Competencies

● People-first leadership: builds trust, develops talent, and delivers candid feedback

● Analytical problem-solving: simplifies processes before automation

● Clear communication: translates technical issues for business audiences

● Project management: balances priorities, timelines, and milestones

● Customer focus: supports users across sales, engineering, manufacturing, finance, and human resources