Logistics Operations Manager North America

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

Jabil’s Client Program Manager for Logistics Operations acts as the primary liaison between a 3PL freight forwarder or a warehouse provider and its clients, while simultaneously acting as an on-floor subject matter expert for operations. They ensure both client satisfaction and daily operational accuracy.

The combined role requires a "hybrid" professional who thrives at the intersection of client relationship management and 3PL freight forwarding operations. They are responsible for owning the end-to-end client experience, from onboarding to daily order fulfillment, managing inventory integrity, and ensuring service level agreements (SLAs) are met. 

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for assigned accounts, conducting regular business reviews and maintaining strong, proactive communication.
• Operational Execution & Monitoring: Oversee daily warehouse functions for assigned clients, including receiving, pick-and-pack, kitting, and shipping to ensure high-performance fulfillment.
• Order & Inventory Accuracy: Troubleshoot order issues (e.g., sync errors, mis-ships) and manage inventory discrepancies through cycle counts, investigation, and reporting.
• Onboarding & SOP Development: Onboard new clients by establishing standard operating procedures (SOPs), configuring warehouse management systems (WMS), and coordinating inventory intake.
• Process Improvement & Analysis: Use data from WMS/OMS to analyze fulfillment performance (e.g., shipping metrics, accuracy) and implement improvements.
• Floor Presence: Split time between the logistics operations with vendors and clients to ensure client-specific handling instructions and quality expectations are met
• Experience: 5-7 years of experience in 3PL, logistics, or ecommerce fulfillment, travel requirement 30%
• TMS/ WMS Proficiency: Strong familiarity with E2 open preferably or similar TMS, working knowledge of Warehouse Management Systems (e.g., ShipHero, NetSuite, Blue Yonder).
• Communication: Excellent written and verbal skills for client-facing meetings and internal coordination.
• Problem-Solving: Ability to resolve order-level exceptions quickly and trace errors to root causes.
• Analytical Skills: Proficiency in Excel or Google Sheets for inventory tracking and reporting.
• Ownership Mindset: Highly proactive with a strong sense of accountability for client outcomes

Key Performance Indicators (KPIs)

Client SOP creation and maintenance

Client QBR and MBRs Management

Vendor Performance Management

• Operational KPI management
• Order accuracy rate
• On-time shipment percentage
• Inventory accuracy (cycle count results)
• Time to resolution of order-level issues
• Client satisfaction and retention

Qualifications/ Experience

• Hold a degree/ diploma preferably with 3-5 years of experience in Logistics solutioning and Logistics Operations
• Highly proficient computer skills in Microsoft Office Suite
• Experience in 3PL solutions, 4PL carrier management, Road freight, warehousing solutions, ocean and Air transport is preferred.
• Good interpersonal, communication and influencing skills, leadership, time and task management, the ability to build strong stakeholder relationships, change and innovation
• Operational logistics acumen combined with strong sense of business development
• Capable of working independently, focused, and driven, capable of decision making based on facts and data, whilst under pressure yet deliver on time.
• Excellent communicator, present findings effectively across all levels of the business
• 30% travel required for customer/ vendor meetings.

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Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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