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Jackson Hewitt Tax Service Inc. Verified
Financial Services, Tax Preparation

Office Manager

Bismarck, NDOnsiteFull TimeManager / Head$20–$24 /hrPosted 1 month ago

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Required skills

  • Office Manager
  • organized
  • customer-focused
  • team management
  • scheduling
  • performance monitoring
  • recruiting
  • interviewing
  • hiring
  • customer service

Nice to have

  • sales
  • tax preparation
  • local marketing ideas

Role summary

Jackson Hewitt Tax Service is seeking an organized, enthusiastic, and customer-focused Office Manager to lead their storefront and retail kiosk locations. This role involves mentoring, supervising, and inspiring a seasonal team, recruiting and hiring talent, driving customer service and sales, and managing daily operations including scheduling and performance monitoring. The ideal candidate will have at least one year of supervisory or management experience, comfort with standard office software and tax preparation tools, and the ability to obtain an IRS PTIN. Previous experience in management, sales, or tax preparation is highly preferred.

Benefits:
  • Training & development
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
Job Title: Office Manager

Let’s Make Tax Season Unstoppable: Become an Office Manager for Jackson Hewitt! Are you a natural leader who thrives on high energy, loves helping people, and knows how to keep a team motivated? At Jackson Hewitt Tax Service, we don’t just crunch numbers—we are on a mission of "Working Hard for the Hardest Working Americans." We are looking for an organized, enthusiastic, customer-focused Office Manager to lead the charge at our storefront and retail kiosk locations. If you want a role that is fast-paced, highly rewarding, and lets your leadership skills shine, this is your time to step up!
Why You’ll Love Working Here 
  • Be the Captain of the Ship: You will run the show at your designated storefront and retail kiosk locations, making a real impact every single day.
  • Lead with Energy: Mentor, supervise, and inspire a seasonal team to deliver world-class service.
  • Make a Difference: You are guiding neighbors through complex tax rules with integrity, giving them peace of mind and putting money back in their pockets.
  • Dynamic Days: No boring routines here! You’ll balance team management, local marketing ideas, and customer success.

What Your Days Will Look Like 
  • Empower Your Team: Supervise your storefront/kiosk hourly staff, handle scheduling, and monitor performance to keep quality sky-high.
  • Build the Dream Team: Partner directly with the Area/Regional Manager to recruit, interview, and hire top seasonal talent.
  • Drive Success: Boost customer service, maximize sales, and keep clients smiling.
  • Stay Sharp: Review fun productivity reports, manage proper procedures, and maintain a seamless filing system for completed tax returns.
  • Be the Hero: Follow up with clients to welcome them back into the office so they can successfully finish and file their returns.

What You Bring to the Team 
  • The Foundation: A High School Degree (or equivalent business experience).
  • The Drive: Previous experience in management, sales, or tax preparation is highly preferred
  • The Leadership: At least one year of supervisory or management experience is a big plus.
  • The Tech Skills: Comfort using computers and everyday tools like Word, Excel, email, browsers, and standard tax or accounting software, accurate data-entry
  • The Official Stamp: Ability to obtain a PTIN (Preparer Tax Identification Number) from the IRS.

Ready to Lead, Inspire, and Win?If you have a passion for customer service and want to be part of a supportive, high-performing team, we want to meet you! Apply today and let's make this tax season the most successful one yet!
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