Community Resource Navigator
Required skills
- ambulatory care
- healthcare system
- benefits utilization
- community resources
- self-pay patients
- payment options
- Sliding Fee Scale
- confidentiality
- empathy
- respect
Nice to have
- Bi-Lingual
- Multi-Lingual
- outreach navigation
Role summary
The Community Resource Navigator is a key contact for healthcare patients and the community in an ambulatory care setting. This role supports individuals and families in accessing the healthcare system, ensuring they utilize and retain benefits and community resources, and removing barriers to services. Responsibilities include outreach events, patient financial discussions, research and resolution of patient issues, educating members on healthcare system and government assistance plans, maintaining HIPAA standards, following up with clients for government assistance, managing a food pantry, assisting with Tele-Visits, and helping patients with applications for Medicaid, Marketplace coverage, Medicare, and prescription assistance programs. The role also involves providing community resources, participating in outreach and education programs, and assisting with Social Determinants of Health and special projects.
Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.
At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.
Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.
Summary: The Community Resource Navigator will serve as a primary point of contact for healthcare patients, as well as the communities we serve, in an ambulatory care setting. They will support individuals and families entering the healthcare system and assist with utilization and retention of benefits and community resources. They will also focus on helping eliminate barriers to all JPCHC services. This position will float to clinics as needed.
Essential Duties and Responsibilities: Essential Duties include, but are not limited to the following:
Qualifications:
To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
Computer Skills
To perform this job successfully, an individual should have proficient computer skills, including Microsoft Office (specifically Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
Why You’ll Love Working Here
Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!
