Jane Pauley Community Health Center Verified

Healthcare

Patient Service Representative

Indianapolis, INOnsiteFull TimePosted 29 days ago

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Required skills

EHR
medical record requests
co-payments
financial assistance programs
demographics
insurance information
patient appointments
inbound calls
greeting patients
ambulatory healthcare setting

Nice to have

float position
transportation
travel between practice sites
PTO
medical
dental

Role summary

Seeking a Patient Service Representative (PSR) for a float position across JPCHC network. Responsibilities include greeting patients, scheduling appointments, verifying insurance and demographics in EHR, collecting co-payments, and handling medical record requests. Requires a High School Diploma, knowledge of medical office practices, strong communication and customer service skills, and at least two years of experience in an ambulatory healthcare setting. Must be adaptable and able to travel between sites. Offers a purpose-driven work environment with a robust benefits package.

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.

We are currently seeking a Patient Service Representative (PSR) to join our team. This role is ideal for someone who thrives in a patient-facing environment, enjoys variety, and is passionate about supporting community health.

Job Summary

As a Patient Service Representative, you will serve as the first point of contact for patients both in person and over the phone. You’ll play a vital role in scheduling, registration, insurance verification, and ensuring a warm and welcoming experience. This float position provides coverage across the JPCHC network, requiring reliable transportation and flexibility to support multiple practice sites.

Job Responsibilities (include but are not limited to):

Greet and assist patients and families in a professional and friendly manner

Schedule patient appointments and manage inbound calls (answered by third ring)

Collect and verify patient demographics and insurance information in the Electronic Health Record (EHR)

Determine patient eligibility for financial assistance programs and obtain required documentation

Collect patient co-payments and follow JPCHC’s money handling procedures

Assist with medical record requests, correspondence, and message response within one business day

Maintain cleanliness and organization of the patient waiting area

Provide coverage across JPCHC locations during staffing shortages

Participate in departmental and organizational meetings

Perform other duties as assigned

Required Skills and Qualifications:

High School Diploma or equivalent (GED) preferred

Knowledge of medical office practices required

Strong written and verbal communication skills

At least two (2) years of experience in an ambulatory healthcare setting preferred

Excellent customer service and interpersonal skills

Ability to adapt quickly and travel between practice sites as needed

Basic computer literacy and accuracy in data entry

Why You’ll Love Working Here

Purpose-driven work that directly impacts access to care across our communities

Robust benefits package (medical, dental, vision) designed to support you and your family

Generous PTO because we believe caring for others starts with caring for yourself

401(k) with employer contribution to help you plan for what’s ahead

Life and disability coverage for peace of mind

Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!

Ready to apply?

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