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Health, Wellness & Fitness

Junior Clinic Manager

Charlotte, NCOnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

  • customer service
  • client education
  • wellness program
  • scheduling
  • phone calls
  • email response
  • client retention
  • math skills
  • computer skills
  • multitasking

Nice to have

  • retail experience
  • sales experience
  • massage knowledge
  • skin care knowledge

Role summary

Massage Envy is seeking a Junior Clinic Manager to provide outstanding customer service, promote wellness services, and manage clinic flow. Responsibilities include greeting clients, scheduling, answering calls and emails, and educating clients on services and retail purchases. The ideal candidate will have strong people skills, critical thinking abilities, excellent math and computer skills, and previous retail or sales experience is preferred. This role supports client retention and growth through in-person and outreach efforts.

Where Better Careers Begin!

Massage Envy 12840 Walker Branch Rd

Do you have a passion for helping others? At the Massage Envy [Location] franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

  • Company contributed medical insurance for full-time team members
  • Vision, Dental, Accident, Short-Term Disability, Long Term-Disability and Life insurance also available
  • 401(k) retirement plan for all team members after 6 months of employment
  • Paid Time Off (PTO) for full-time team members
  • Discounted pet insurance through Fetch
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee Assistance Program available
  • 40% off all products
  • Long-term career planning and advancement

Qualified Candidates:

  • Must be 18 years or older
  • Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Are critical thinkers with excellent math and computer skills and the ability to multitask
  • Have great people skills and can establish positive relationships with guests
  • Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

Apply Today!

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.

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