JETSET Pilates® Verified
Health & Wellness, Fitness, Franchising
Main Line Wayne - Studio Lead
Main Line Wayne, PAOnsiteFull TimeLeadPosted 2 months ago
Required skills
- customer service
- sales
- clienteling
- CRM
- AXLE
- inventory management
- front desk operations
- studio maintenance
- boutique fitness
Nice to have
- recruiting clients
- retaining clients
- policy knowledge
- pricing knowledge
Role summary
JETSET Pilates is seeking a dynamic Studio Lead to provide exceptional service to clients and assist instructors. This role involves building rapport to create a welcoming environment, handling client inquiries via phone, email, and in-person, processing sales, and maintaining the studio's front desk and lobby. Responsibilities include managing retail transactions, restocking inventory, assisting with studio opening and closing duties, and staying updated on policies and pricing. The Studio Lead will also recruit and retain clients, solve problems, and facilitate new sales using the CRM system (AXLE). Flexibility with shifts, including mornings, evenings, and weekends, is required.
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Assist in delivering the ultimate boutique fitness experience to every client, every time.
Provide the highest level of customer service to all clients and visitors upon arrival.
Greet and check-in clients professionally upon arrival and thank them as they leave.
Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
Sell memberships and class packages in-person, online, and over the phone.
Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
Maintain a clean and tidy studio.
Process retail sales and restock inventory as needed.
Duties and Responsibilities
