General Manager - Oakhurst

Lead, coach, and develop instructors and Studio Leads.

Recruit and onboard new team members as needed.

Provide consistent feedback and conduct regular performance conversations.

Foster an engaging and accountable team culture.

Identify and develop future leaders through coaching, mentorship, and succession planning.

Own daily studio operations.

Ensure exceptional hospitality and client experience.

Manage class & staffing schedules.

Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.

Resolve client concerns promptly.

Continuously evaluate and improve operational processes to increase efficiency and consistency.

Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.

Analyze KPIs and implement action plans.

Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.

Coach team members on consultative selling, membership upgrades, renewals, and client retention.

Build relationships within the local community.

Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.

Support social media and community partnerships.

Represent JETSET as a brand ambassador.

Monitor financial performance.

Provide regular business updates to ownership.

Recommend operational improvements.

Ensure accountability for profitability, payroll management, expense control, and overall studio performance.

Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.

Enjoy coaching, motivating, and developing a high-performing team.

Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.

Are results-driven and comfortable taking ownership of financial and operational performance.

Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio.

3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment

Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context

Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written

Strong sales instincts with experience driving revenue targets and coaching others to do the same

Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics

Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail

Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued

Hands-on experience in a fitness instruction or coaching capacity is strongly preferred

Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.

Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers

Ability to stand and move throughout the studio for extended periods.

Ability to lift up to 30 pounds.

Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.

Paid time off (PTO)

Complimentary or discounted JETSET Pilates classes

Professional development opportunities