Senior Studio Lead - Carrollwood Full Time
Required skills
- Client Experience
- Instructor Support
- Daily Operations
- Community Growth
- Membership Sales
- Package Sales
- Health
- Wellness
- Customer-Focused Environment
- Technology Proficiency
Nice to have
- Customer Service
- Front Desk Experience
Role summary
JETSET Pilates is seeking a Senior Studio Lead for their Carrollwood location. This role is central to the studio's success, focusing on creating an exceptional client experience, supporting instructors, and ensuring smooth daily operations. The Studio Lead acts as a hospitality leader and brand ambassador, driving community growth by engaging with clients and guiding them towards suitable memberships and packages. The ideal candidate thrives in a fast-paced, customer-focused environment, possesses strong communication and interpersonal skills, and has a passion for health and wellness. Previous customer service or front desk experience is preferred, along with technology proficiency. Availability for mornings, evenings, weekends, and holidays is required.
WHAT YOU'LL DO
Drive Sales & Retention • Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals. • Support studio sales initiatives, promotions, and community events that generate leads and drive membership growth. Deliver Exceptional Client Experiences • Deliver exceptional client experiences by modeling premium hospitality, building strong client relationships, and, when certified or eligible to complete JETSET instructor certification, supporting the studio through class instruction as needed. • Deliver a five-star first-visit experience by welcoming new clients, orienting them to the studio and class experience, anticipating their needs, and following up after class to help them feel confident and connected. Drive Operational Excellence • Elevate Studio Lead performance through real-time coaching, hands-on development, and consistent reinforcement of JETSET standards. • Create stronger day-to-day execution by serving as a trusted resource, solving routine issues, and helping the team operate confidently and independently. • Protect consistency across the studio by identifying recurring gaps in performance, training, or execution and partnering with the General Manager to address them.AVAILABILITY
• Expected Schedule: Wednesday–Sunday, approximately 35–40 hours per week, with flexibility based on studio needs and events. • Flexibility to support occasional coverage needs and local marketing/community activations is an important component of the role.COMPENSATION & BENEFITS
• Competitive hourly pay • Employee discounts • Complimentary or discounted JETSET Pilates classes • Training & development • Growth opportunities *Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.CAREER GROWTH
JETSET is committed to developing future leaders. This role has the opportunity to grow directly into a General Manager, receive scholarship for instructor training, or support new studio openings as the brand continues to expand.Similar roles
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