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Health & Wellness, Fitness, Franchising

Studio Lead - Austin Arboretum

Austin, TXOnsiteFull TimeLeadPosted 2 months ago

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Required skills

  • customer service
  • sales
  • client relations
  • AXLE CRM
  • studio operations
  • boutique fitness
  • membership sales
  • class packages
  • retail sales
  • inventory management

Nice to have

  • recruiting clients
  • retaining clients

Role summary

JETSET Pilates is seeking a dynamic Studio Lead for their Austin Arboretum location. This role is responsible for providing exceptional customer service to clients and assisting instructors. Key duties include managing client interactions (in-person, phone, email), processing sales (memberships, class packages, retail), maintaining a clean studio environment, and assisting with opening/closing duties. The Studio Lead will also utilize the AXLE CRM system to facilitate new sales and build rapport to create a welcoming atmosphere. Flexibility with shifts, including mornings, evenings, and weekends, is required.

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

  • Assist in delivering the ultimate boutique fitness experience to every client, every time. 
  • Provide the highest level of customer service to all clients and visitors upon arrival. 
  • Greet and check-in clients professionally upon arrival and thank them as they leave. 
  • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately. 
  • Sell memberships and class packages in-person, online, and over the phone.
  • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
  • Maintain a clean and tidy studio.
  • Process retail sales and restock inventory as needed.
    • Ready to apply?
    You'll be redirected to JETSET Pilates®'s application page.

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