Jetson Verified

AI, Software, E-commerce, Personalization

New Product Introduction Program Manager

North Vancouver, BCOnsiteFull TimePosted 28 days ago

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

New Product Introduction
NPI
Program Manager
launch plan
cross-functional coordination
operational readiness
training
SOPs
inventory
tooling

Nice to have

Heat Pumps
EV chargers
heat pump water heaters
electrification technologies

Role summary

Jetson is seeking an experienced New Product Introduction (NPI) Program Manager to oversee the launch of new products like heat pumps and EV chargers. This role is central to coordinating Product, Operations, Supply Chain, Marketing, and Field teams to ensure operational readiness, including training and inventory management. The ideal candidate will have 5+ years of project management experience, 3+ years in stage-gate processes, and a background in thermodynamics or refrigeration cycles. Responsibilities include owning the launch plan, running pilot programs, tracking progress, and improving the NPI launch playbook. The role requires hands-on field training and occasional travel.

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

We’re looking for a New Product Introduction (NPI) Program Manager to lead the successful launch of new products across Jetson’s platform. This role sits at the center of Product, Operations, Supply Chain, Field Teams, Marketing, and Support, ensuring the organization is fully ready to deliver new products to customers.

You’ll own launch planning, cross-functional coordination, and operational readiness, helping bring new technologies to market smoothly and at scale.

What You Will Do:

Own the end-to-end launch plan for new products (Heat Pumps, EV chargers, heat pump water heaters, and other electrification technologies)

Coordinate across Product, Ops, Supply Chain, Marketing, and Field teams

Ensure operational readiness including training, SOPs, inventory, tooling, and support

Run pilot programs and early deployments before full rollout

Track launch progress, resolve blockers, and ensure products scale successfully

Build and improve Jetson’s NPI launch playbook

What You'll Bring:

5+ years of project management experience

A history of successful delivery on large-scale, multivariate projects, where you took a strategic, creative, and sometimes unconventional approach to solving problems

3+ years of experience delivering products to market through a stage-gate process; New Product Introduction (NPI) experience is a strong plus

An engineering degree

Working knowledge of thermodynamics and the refrigeration cycle

Very strong organizational skills and a highly conscientious approach to your work

Willingness to undergo hands-on field training and perform monthly field installations

Ability and willingness to travel within North America about 20% of the time

Ability to be physically active and lift 25 pounds

Comfort with professional disagreement, which is a key part of this role, and the ability to bring diversity of thought to the team

Job Type: Full-time, Permanent

Pay: $165,000 – $200,000 per annum

Benefits:

Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson

Extended Health Care

Disability Insurance

Education Support

Parental Leave Top Up

Equity

Work Location: In person - North Vancouver, BC

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.

Ready to apply?

You'll be redirected to Jetson's application page.