HVAC TB Service Manager
Required skills
- HVAC
- service delivery
- management experience
- prioritize work activities
- scheduling
- customer service
- negotiating skills
- writing skills
- verbal communication skills
- financial accounting
Nice to have
- service management role
Role summary
Johnson Controls, a global leader in thermal management and building systems, seeks an HVAC Service Manager to lead service customer accounts, driving labor and material growth, profitability, and productivity. This role involves managing customer relationships, employee development, safety compliance, and overseeing service delivery execution. Responsibilities include setting gross margin goals, driving L&M growth, managing fleet and tools, approving quotations, budgeting, forecasting, and ensuring appropriate staffing levels through hiring and performance management. The ideal candidate has technical school training or equivalent experience in HVAC/building controls, 3+ years of management experience in service delivery, strong prioritization and leadership skills, and basic financial accounting proficiency.
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What you will do
Responsible for Service customer account Leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability & productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it
- Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
- Drives L&M growth through Technicians and Team Leads.
- Leads the execution efforts of assigned Service business to include warranty-related customer issues.
- Responsible for procuring and mainlining fleet and tools inventory.
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
- Reviews and approves all L&M quotations.
- Responsible for budgeting, forecasting, accounts payables/receivables.
- Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
- Responsible for safety performance and program compliance.
What we look for
Required
- Technical school training or equivalent experience in HVAC or building controls industry.
- Three or more years of management experience in a similar service deliverable environment.
- Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
- Strong interpersonal, customer service, negotiating skills.
- Demonstrated competence in writing and verbal communication skills.
- Basic financial accounting experience.
- Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
- Diploma in Electronic or Mechanical Systems.
- Two years prior experience in the HVAC or building controls industry.
- Five plus years in a service management role directing a similar service deliverable team
HIRING SALARY RANGE: $94,300. - $142,000. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
