Customer Success Specialist

Customer Success Specialist

At Kabal, our Customer Success team plays a key role in helping customers get the most from our energy logistics software. We're looking for a Customer Success Specialist to join our team in the Houston office and support customers across the globe, with a special focus on Brazil and South America. Living in the Houston area and being fluent in Portuguese are therefore essential requirements.

What You'll Do

You'll be the main point of contact for a portfolio of customers, helping them successfully adopt and use Kabal. This includes onboarding new users, providing support, and ensuring customers continue to get value from the platform.

You'll also work closely with our Product and Sales teams, sharing customer feedback and contributing to improvements that enhance the overall customer experience.

As part of a global team, you'll collaborate regularly with colleagues in Norway, Canada, Brazil and Malaysia to ensure consistent support across regions and time zones.

Who We Are Looking For

We're looking for someone with at least a few years of experience within CS, tech support or Account management in the software or Oil & Gas industry. What matters most is that you're customer-focused, enjoy solving problems, and can communicate fluently (written and spoken) in both English and Portuguese.

Interviews will be conducted partially in Portuguese.

You might be a good fit if you:

• Enjoy helping customers solve problems and achieve their goals.

• Learn new software and systems quickly.

• Are comfortable using technology, can explain things clearly to others and know how to troubleshoot.

• Stay organized and keep a cool head when things get busy.

• Have a customer-focused mindset while also understanding business needs.

Bonus points for:

• Experience using Kabal

• A relevant degree.

• Experience in, or an interest in, the Oil & Gas industry.

• Knowledge of the South American market and the Oil & Gas customers operating within it.

Why Join Kabal?

At Kabal, we develop industry-defining energy logistics software while fostering an inclusive, high-energy team culture. Working at Kabal means you'll join a growing software company with customers around the world, a collaborative international team, and plenty of opportunities to learn and develop. We work hard, support one another, and make time for social activities along the way.

Position Details

• Working Hours: 08:00 – 16:00, Monday to Friday (Full-Time, 100%).

• Rotation: On-call duty.

• Travel: Occasional travel as needed.

• Location: Houston, Texas.

• Position type: Hybrid

• Start Date: Flexible / to be agreed.
  

About Kabal

Kabal is the world's leading logistics management software platform for the energy industry. Trusted by major companies in more than 30 countries, we help customers plan, execute, and optimize complex logistics operations while reducing costs, improving performance, and lowering emissions.

Headquartered in Stavanger, Norway, Kabal also has offices in Abu Dhabi, Edmonton, Houston, Kuala Lumpur, and Rio. Learn more at www.kabal.com.

Ready to help move the energy industry forward?

Apply now and join a team building the future of energy logistics!