Manager, Patient Retention
Required skills
- eCOA
- IRT
- EDC
- CRO
- IQVIA
- CRA
- GLP-1
- Biotech
- Pharma
- Clinical Operations
Nice to have
- Phase 2
- Phase 3
- Metabolic Trials
- Obesity Trials
- Tier-1 CRO
Role summary
The Manager, Patient Retention is responsible for safeguarding clinical trial data integrity by preventing participant dropouts and attrition bias. This role involves monitoring early warning systems, analyzing eCOA alerts, compliance trends, and site performance metrics. The manager will act as a liaison between Kailera Medical, CRO partners (IQVIA), and CRAs to implement immediate interventions for at-risk participants, thereby protecting the statistical power of clinical trial pipelines. Key responsibilities include developing retention strategies, coordinating site outreach, maintaining retention trackers, and analyzing withdrawal data to identify root causes and inform future strategies. The role requires 3-5 years of clinical research experience and proficiency with clinical trial technologies like EDC, IRT, and eCOA.
At Kailera, we are bold, authentic and committed to our mission of developing therapies that give people the power to transform their lives and elevate their overall health. Rooted in an entrepreneurial spirit and a team-oriented culture, we are working together to advance Kailera’s mission to advance novel therapies for obesity and related conditions. We are passionate about creating an inclusive workplace that promotes collaboration, integrity, and excellence. As we expand, we seek the most talented individuals with diverse backgrounds, cultures, perspectives, and experiences to join our team.
What You’ll Do:
As the Manager, Patient Retention, you will serve as the ultimate operational safeguard for our clinical trial data integrity by actively combating participant dropouts and attrition bias. In this high-impact role, you will monitor early warning systems, tracking eCOA alerts, compliance trends, and site performance metrics in real time. You will act as the vital bridge between Kailera Medical, our CRO partners (IQVIA), and regional CRAs to deploy immediate, tactical interventions for at-risk participants. By turning data insights into rapid clinical action, you will directly protect the statistical power of our landmark GLP-1 pipelines.
Required location: Waltham, MA (hub-based, onsite 3-4 days per week)
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Education:
Bachelor’s degree in life science discipline, healthcare administration, or equivalent practical clinical research experience
Salary Range$127,000—$155,000 USDFor Full Time Roles: This range represents the company’s good-faith estimate of the salary at the time of posting. Actual pay may vary based on experience, skills, qualifications, location, and internal equity. We also offer comprehensive health coverage, flexible time off, paid holidays, and a year-end shutdown. Enjoy a monthly wellness stipend, generous 401(k) match, tuition reimbursement, commuter benefits, disability and life insurance, plus annual bonus opportunities and equity grants—because your well-being and future matter to us.
EQUAL EMPLOYMENT OPPORTUNITY INFORMATION:
Kailera Therapeutics, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including religious dress and grooming practices), national origin, ancestry, citizenship status, age (40 and over), sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, reproductive health decisions, domestic victim status, political affiliation, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
E-Verify:
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