Process Improvement Consultant II

Delivers, executes, and sustains process improvement (PI) engagements including kaizen under guidance of more senior team members. Serves as a junior consultant to stakeholders and process owners to drive process improvements. Serves as an advocate for continuous improvement by building a working knowledge of industry practices, standards, and benchmarks. Participates in change management activities associated with process improvement and performs data analyses to support process improvement initiatives.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Delivers, executes, and sustains process improvement (PI) engagements including kaizen under the guidance of more senior team members by leveraging the appropriate methods and tools to ensure the development of stakeholder capabilities for process change and improvement; applying data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; assisting in the development of high performance team capabilities to achieve real time business results; and developing process architecture and recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses.
• Serves as a junior consultant to stakeholders and process owners by providing consultation to stakeholders and teams to drive process improvements; assisting in the development of management systems to sustain process changes; supporting the development of stakeholder process improvement leadership competencies; and providing training and guidance to stakeholders.
• Serves as an advocate for continuous improvement by building a working knowledge of industry practices, standards, and benchmarks; attending and participating in roadshows and conferences; supporting the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy.
• Participates in change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; using appropriate change management methods and approaches; and ensuring stakeholders understand initiative intent and purpose.
• Performs data analyses to support process improvement initiatives by using appropriate data analysis tools and approaches to assess system or process performance; leveraging suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); and conducting analyses and performing experimental tests.

• Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Mathematics or related field OR Minimum three (3) years experience in process improvement, consulting, project management, or a directly related field.