Associate Manager, Client Services
Required skills
- client-facing relationships
- post-sale
- direct accounts
- programmatic accounts
- white-glove service
- campaign management
- client retention
- growth
- upsell opportunities
- liaison
Nice to have
- industry jargon
- media metrics
- Salesforce
- AdOps
Role summary
Kargo is seeking an Associate Client Services Manager to manage post-sale direct and programmatic accounts. This role involves providing excellent client service, managing campaign lifecycles from strategy to delivery, and fostering client relationships for retention and growth. The Associate Manager will act as a liaison between clients and internal departments (sales, operations, design, product, finance), ensuring campaign objectives are met. Key responsibilities include campaign analysis, reporting, identifying upsell opportunities, and troubleshooting campaign issues. The ideal candidate has 1+ years of experience in Digital Media within AdTech, proficiency in MS and Google Suites, strong analytical and communication skills, and a proactive, detail-oriented approach.
Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our dynamic teams work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world’s most premium platforms. Taking a Creative Science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Kargo is growing rapidly and currently has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.
Who We Hire
Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn’t stop to ask what’s next, because they’re already building it.
The Opportunity
Kargo is looking for an Associate Client Services Manager who will assist in managing client-facing relationships on post-sale direct or programmatic accounts, providing white-glove service through campaign management, building client rapport, and ensuring client retention and growth through upsell opportunities. In addition to client communication, this person assists as a liaison across internal departments to manage end-to-end execution and work harmoniously with sales on a shared book of business to drive brand strategy.
The Daily To-Do
Qualifications
In accordance with applicable federal, state, and local pay transparency laws, the anticipated base salary range for this position is listed below. In addition to base salary, this role is eligible for variable compensation — either the Kargo Sales Incentive Plan (sales roles) or an annual discretionary bonus (all other roles). Actual compensation may vary based on factors such as geographic location, work experience, education, and skills.
U.S Salary Range $65,000—$70,000 USDWhat We're Proud Of
Following Our Lead
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