Case Manager, eCommerce

About KARL STORZ

From the operating room to surgery centers and everywhere in between, KARL STORZ North America is a global leader in medical technology and advanced visualization solutions. We design specialty innovations, smart instruments and devices, integrated ecosystems, and intelligent imaging to build a more connected, software-enabled healthcare environment.

As an independent, family-owned MedTech company, we think in generations instead of quarters, with a commitment to improving patients' lives around the world.

About the Role

One of the most rewarding ways to grow your career with KARL STORZ is by joining our Customer Support E-Commerce Team. In this customer-focused, problem-solving role, you will serve as a key resource for supporting our digital commerce channels while delivering exceptional service to customers and internal stakeholders.

You will work cross-functionally with teams across the organization to resolve complex issues, improve business processes, and ensure a seamless customer experience. This role offers the opportunity to leverage technology, drive operational improvements, and make a direct impact on customer satisfaction and business success.

If you're detail-oriented, tech-savvy, and passionate about building strong customer relationships, this is your opportunity to grow with a global MedTech leader.

Shift: Monday – Friday

What You'll Do

• Manage and support key E-Commerce platforms, including Customer Portal, EDI/GHX, and other digital ordering channels
• Conduct root cause analysis (RCA) to identify issues, recommend solutions, and implement process improvements
• Support high-volume order management activities, ensuring accuracy, efficiency, and timely resolution
• Partner with internal teams to address customer pain points and enhance the overall customer experience
• Respond to customer inquiries regarding orders, pricing, repairs, and other service-related matters
• Monitor transactional workflows and proactively identify opportunities for continuous improvement
• Leverage technology and new tools to streamline processes and optimize customer support operations

What You Bring

• 4+ years of customer service experience, or an Associate's or Bachelor's degree with relevant experience
• Strong organizational skills with exceptional attention to detail and accuracy
• Excellent critical thinking and problem-solving abilities
• Effective written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications

Nice to Have

• Experience with SAP, Salesforce, or similar business systems
• Experience supporting E-Commerce, EDI, or digital customer service platforms
• Knowledge of order management processes in a high-volume environment
• Process improvement or continuous improvement experience

What Will Make You Successful

• A customer-first mindset with a passion for delivering exceptional service
• Strong relationship-building skills with the ability to collaborate across teams
• A proactive approach to identifying and solving complex challenges
• Technical curiosity and willingness to learn new systems and technologies
• A commitment to continuous improvement and operational excellence
• The ability to thrive in a collaborative, innovative, and fast-paced environment

Why KARL STORZ?

Join KARL STORZ and be part of a team dedicated to delivering world-class customer experiences through innovation, collaboration, and operational excellence. We invest in our employees through ongoing development opportunities, supportive leadership, and a culture that encourages creativity and continuous learning.

You'll have the opportunity to work with advanced technologies, contribute to meaningful business outcomes, and help shape the future of customer support in a global healthcare organization.

Ready to make an impact? Apply to join our Customer Support E-Commerce Team and help us redefine effortless customer support.

#LI-KY