Custom Cake Order Specialist

Description

Katella team members will be ambassadors of the Katella brand and are expected to always provide the highest level of hospitality to our guests. All team members are expected to be committed to being part of a growing company, maintaining a professional demeanor while remaining personable and welcoming to our guests.

Katella’s mission is to create a memorable and thoughtful dining experience for every guest who walks through our doors while providing the highest-quality products at the best possible value.

Essential Duties and Responsibilities

• Take orders for cakes, baked goods, and catering services.
• Answer phone calls and provide information about bakery and deli products.
• Assist guests with questions about products, ingredients, and special orders.
• Prepare and accurately record special orders to meet guest expectations.
• Maintain a clean, organized, and well-stocked work area.
• Provide friendly and attentive service to guests, creating a positive experience.
• Work with team members to support daily bakery, deli, front-of-house (FOH), and back-of-house (BOH) operations.
• Maintain a positive, professional, and flexible attitude while promoting teamwork.
• Communicate respectfully and effectively with coworkers, supervisors, and management.

Requirements

• Strong communication and customer service skills.
• Excellent organization skills and ability to multitask.
• Ability to work calmly and efficiently in a fast-paced environment.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of bakery products and ability to explain ingredients when requested.
• California Food Handler Card required 
• Must be available to work mornings, evenings, weekends, and holidays.