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["Contract Manufacturing","Beauty & Personal Care","Consumer Goods","Packaging"]

Specialist - Customer Relationship - Aerofil

Sullivan, MOOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Required skills

  • Aerofil Technology, Inc
  • customer service
  • information routing
  • issue resolution
  • inventory management
  • FG

Role summary

KDC is a network of custom formulators and manufacturers for various product categories. The Specialist - Customer Relationship role at Aerofil Technology, Inc. (ATI) serves as the primary point of contact for internal and external customers, facilitating communication between customers and the ATI team regarding product packaging. This role ensures customers receive timely service and support, monitors service processes, resolves issues, and manages finished goods inventory. The position requires strong communication, customer service, and problem-solving skills.

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Position Summary:

Customer Relationship Specialists (CRS) provide service to Aerofil Technology, Inc. internal and external customers by facilitating the communication of information between customers and ATI team members as it relates to the customer’s products which are packaged or are proposed for packaging at ATI; they are the customer’s representative and spokesman on the ATI team. A CRS is responsible for ensuring customers are provided with the on time service and support they require.

Essential Functions:

  • Receives communication for service requested by customers.
  • Routes customer requests for information or services to the supervisor or manager.
  • Forwards information to customers directly and/or verifies information has been forwarded directly to customers by the appropriate department.
  • Monitors the customer service processes and resolves service issues and/or communicates concerns to the departmental managers and supervisors.
  • Regular attendance per handbook policy.
  • Control inventory dollars of FG and disposition of obsolete FG or components done timely.
  • Other duties as assigned by Supervisor.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

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