Specialty Trade Contractors

Building Automation Dispatcher (Night & Weekend Shifts)

RemoteRemoteFull TimePosted 22 days ago

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Required skills

remote monitoring
dispatcher
after-hours operations
service coordination
customer communication
facility support
smart building operations
automation systems
monitoring notifications
service requests

Nice to have

HVAC
mechanical services
facilities management
property management support
technical support
help desk

Role summary

Kelso Building Services (KBS) is seeking a detail-oriented Building Automation Dispatcher for their after-hours operations team. This role is crucial for coordinating responses to building system events, communicating with customers, and ensuring timely support for facilities. The dispatcher will monitor building automation notifications, evaluate events, dispatch technicians, act as a customer contact during non-business hours, and maintain incident records. Ideal candidates have backgrounds in dispatching, HVAC, facilities management, technical support, or customer service, with strong communication, organizational, and computer skills. Comprehensive training on building automation systems is provided.

Schedule: Evening, Overnight, and Weekend Coverage

At Kelso Building Services (KBS), we support commercial facilities across the country through advanced building automation and remote monitoring solutions. We're looking for a detail-oriented Building Automation Dispatcher to join our after-hours operations team. This position plays a key role in coordinating responses to building system events, communicating with customers, and ensuring facilities receive timely support when issues arise.

If you enjoy problem-solving, coordinating service resources, working with technology, and helping customers, this opportunity offers a unique entry point into the growing world of smart building operations and automation systems.

Key Responsibilities

Monitor incoming building automation notifications and service requests.

Evaluate system-generated events and determine the appropriate course of action.

Dispatch technicians, contractors, or support personnel based on established procedures.

Serve as the primary point of contact for customers during non-business hours.

Coordinate communication between customers, field teams, and internal staff.

Assist with remote troubleshooting and information gathering when needed.

Maintain accurate records of incidents, customer interactions, and response activities.

Escalate critical situations to designated personnel according to company guidelines.

Support operational continuity during evenings, weekends, and holiday periods.

Ideal Backgrounds

Candidates from many industries have successfully transitioned into this position, including:

Dispatching and service coordination

HVAC and mechanical services

Facilities management

Building operations and engineering

Property management support

Technical support or help desk environments

Maintenance and service industries

Alarm monitoring or command center operations

Customer service roles requiring multitasking and decision-making

Qualifications

Strong communication and customer service skills

Ability to remain organized in a fast-paced environment

Comfortable making decisions and prioritizing multiple tasks simultaneously

Proficiency with computers, web-based applications, and communication tools

Strong attention to detail and documentation practices

Ability to work independently with limited supervision

Willingness to learn building automation systems and facility technologies

What We Offer

Comprehensive training on building automation and monitoring platforms

Stable, year-round employment

Opportunities for advancement within building services and automation operations

Professional development and technical training

Collaborative team environment with ongoing support

Availability Requirements

We are currently seeking candidates available for:

Overnight shifts

Evening and after-hours coverage

Weekend schedules

Holiday support as operational needs require

Ready to apply?

You'll be redirected to Kelso Building Services's application page.