Specialty Trade Contractors

Building Automation Engineers

RemoteRemoteFull TimePosted 19 days ago

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Required skills

commercial facilities
alarms
notifications
system-generated events
customer communication
operational concerns
field technicians
internal support teams
remote system reviews
escalation procedures

Nice to have

HVAC
facilities management
controls technician
facility operations
plant operations
commercial maintenance

Role summary

Kelso Building Services (KBS) is seeking detail-oriented, technology-driven Building Automation Engineers to join their Support Center. This role involves nationwide monitoring and operational support for commercial facilities, focusing on overseeing building systems, responding to automation alerts, and ensuring prompt customer support during non-business hours. The position is ideal for individuals with backgrounds in HVAC, facilities management, controls, maintenance, technical operations, or customer support. Comprehensive training in smart building technologies and remote facility operations is provided. Key responsibilities include monitoring platforms, evaluating alarms, communicating with customers, coordinating with field teams, performing remote reviews, and managing escalations.

Schedule: Nights, Weekends, and After-Hours Support

At Kelso Building Services (KBS), our Building Automation Support Center provides nationwide monitoring and operational support for commercial facilities. We are looking for detail-oriented, technology-driven professionals to help oversee building systems, respond to automation alerts, and ensure customers receive prompt support during evenings, weekends, and other non-business hours.

This opportunity is well-suited for individuals with experience in HVAC, facilities management, controls, maintenance, technical operations, dispatching, or customer support environments. Previous exposure to building automation systems is beneficial but not required. We offer comprehensive training for candidates who are eager to develop their knowledge of smart building technologies and remote facility operations.

Key Responsibilities

Monitor and oversee building automation platforms serving commercial facilities

Evaluate incoming alarms, notifications, and system-generated events

Communicate with customers regarding building conditions, operational concerns, and recommended actions

Coordinate with field technicians, contractors, and internal support teams to address service needs

Perform remote system reviews and assist with troubleshooting building controls issues

Maintain accurate records of alarms, customer interactions, and response activities

Follow escalation procedures for high-priority events and critical building conditions

Experience That Aligns Well With This Role

Candidates often come from backgrounds such as:

HVAC Service Coordination or Dispatch

HVAC Service or Maintenance Technician

Building Automation Systems (BAS) or Controls Technician

Facility Operations, Plant Operations, or Building Engineering

Commercial Maintenance Technician

Mechanical, Electrical, or Controls-related Trades

Technical Support, Monitoring, or Operations Centers

Professionals with strong computer, analytical, and troubleshooting skills

What We Are Looking For

Dependable professionals with strong attention to detail

Ability to work independently during overnight and weekend shifts

Strong communication and customer-service skills

Effective problem-solving and decision-making abilities

Comfortable navigating software applications and technology systems

Interest in building automation, energy management, and smart building technology

Ability to manage multiple priorities in a fast-paced environment

Preferred Availability

We are currently seeking candidates who can provide coverage during:

Overnight shifts between 6:00 PM and 6:00 AM

Weekend operations

Holiday and emergency support coverage as needed

Ready to apply?

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