Manufacturing, Rail Transportation Equipment, Industrial Equipment

Senior Service Coordinator - HVAC

Dallas, TXOnsiteFull TimeSeniorPosted 1 month ago

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Required skills

dispatching
scheduling
technician utilization
customer service
email
document management systems
multitasking
communication skills
HVAC
mechanical

Nice to have

Foundation
service management platforms
ERP platforms
HVAC terminology
commercial service workflows

Role summary

NTD Mechanical is seeking a Sr. Service Coordinator (HVAC Dispatch) for their Mechanical Services division in Garland, TX. This full-time role is responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow. The ideal candidate will have strong communication and organizational skills, with experience in dispatching or customer service within the HVAC, mechanical, or construction industries. Experience with dispatching/scheduling tools is required, and familiarity with Foundation or similar platforms is preferred.

Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 5,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Sr. Service Coordinator - HVAC Dispatch

NTD Mechanical – Mechanical Services Division

Location: Garland, TXEmployment Type: Full-TimeDepartment: ServiceReports To: Service Director

About NTD Mechanical

NTD Mechanical is a trusted leader in commercial HVAC, mechanical, and plumbing services, serving commercial and industrial clients throughout Texas. Our Mechanical Services division specializes in HVAC service, repair, and maintenance of complex HVAC systems, delivering reliable, high‑quality support with a strong focus on customer satisfaction and technical expertise.

As we grow our service division, we are looking for a highly organized, customer‑focused Sr. Service Coordinator (HVAC Dispatch) to play a key role in driving efficient scheduling, technician utilization, and service operations performance.

Position Summary

The Sr. Service Coordinator (HVAC Dispatch) is a key operations role responsible for coordinating service technicians, managing incoming service requests, organizing job documentation, and ensuring efficient daily workflow within the department. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast‑paced service environment.

What You’ll Do

Coordinate, schedule, and prioritize incoming service calls and work orders

Dispatch technicians and monitor schedules for daily efficiency

Communicate job updates and changes with field technicians

Handle customer calls, emails, and service inquiries

Maintain accurate documentation, reports, and digital job files

Assist with invoicing and attaching required documentation

Support service leadership with reports, planning, and workflow improvements

What You’ll Bring

Required

1–3+ years of dispatching or customer service experience in HVAC, mechanical, or construction

Strong multitasking, organizational, and communication skills

Comfort using dispatching and/or scheduling tools, email, and document management systems

Ability to stay calm and professional under pressure

Preferred

Experience with Foundation or similar service management/ERP platforms

Familiarity with HVAC terminology or commercial service workflows

What We Offer

Medical, dental, and vision insurance.

100% company-paid life insurance ($50,000).

401(k) with discretionary company match.

Paid time off:

40 hours (1 week) after 6 months of employment

80 hours (2 weeks) after 1 year

120 hours (3 weeks) after 3 years

160 hours (4 weeks) after 5 years

6 paid company holidays.

Company-provided laptop (and iPad, if required).

Professional development and growth opportunities.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You’ll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You’ll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business

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