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Financial Services, Wealth Management, Fintech

Client Service Specialist

Alpharetta, GAOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Required skills

  • customer service
  • paperwork
  • cashiering
  • client service tasks
  • annual IRA required distributions
  • proactive client service items
  • process-driven improvements
  • new or existing clients
  • operations call
  • customer service contact

Role summary

ClariVise Private Wealth is seeking a personable and long-term Client Service Specialist to provide excellent customer service and problem-solving skills. This critical role involves managing client interactions, handling paperwork for new accounts, processing IRA distributions, and maintaining client data. The specialist will also assist with client inquiries, process improvements, and cashier requests, leveraging strong computer skills (Outlook, Word, Excel, PowerPoint) and time management abilities to support Private Wealth Advisors.

Lead with Purpose. Partner with Impact.

ClariVise Private Wealth is seeking a long-term, personable candidate to fill an opening for a Client Service Specialist. You will utilize excellent customer service and problem-solving skills to provide information and education to clients, efficiently, and with a professional manner. Your role is critical in appropriately leveraging our Private Wealth Advisors' time by assisting with paperwork, cashiering and other client service tasks.

What You’ll Do:

  • Handles front end paperwork for new accounts (investments, insurance etc.)
  • Communicates with clients and manages the workflow of this business independently
  • Handles annual IRA required distributions for clients
  • Owns and updates the data on our asset and insurance practice tracker each week
  • Help with proactive client service items and process-driven improvements with weekly
  • Assisting in answering questions for new or existing clients
  • Operations call with all operations staff.
  • Heavy customer service contact
  • Handles cashier requests

What You Bring: 

  • Bachelor's degree required
  • 2+ years’ experience in the financial services industry is a positive add
  • Advanced computer skills (Outlook, Word, Excel (can maintain complex spreadsheets) and PowerPoint) are essential
  • Excellent communication skills, both verbally and in writing
  • Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
  • Ability to build relationships with clients and internal partners and influence others without direct control

Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

  • You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
  • It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.
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