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Automotive Retail

Dealership Assistant Service Manager - Salem Ford

Salem, NHOnsiteFull TimeManager / HeadPosted 16 days ago

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Required skills

  • service manager
  • customer service
  • high school diploma
  • driver's license
  • hire
  • supervise
  • performance
  • budget
  • marketing plan
  • CSI rating

Nice to have

  • higher education
  • driven personality
  • internal teams

Role summary

Key Auto Group is seeking a Dealership Assistant Service Manager in Salem. This role focuses on assisting customers with vehicle service needs, managing service department personnel, and ensuring high customer satisfaction. Responsibilities include explaining services, maintaining customer relationships, setting department goals, managing budgets, and developing marketing plans. The ideal candidate has at least 3 years of service management experience, a strong focus on customer service, and a clean driving record. The company emphasizes a culture that promotes from within and offers growth opportunities.

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations. Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.Responsibilities
  • Assist customers in servicing, repairing, and explaining each service needed
  • Understand customer; match requirements and concerns to various service options
  • Explain service being performed and keep customer informed and updated throughout the service of their vehicle
  • Stay up to date on new products, features, accessories and attending product training as required
  • Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
  • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
  • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
  • Other duties as assigned
Qualifications
  • A minimum of 3 years of experience as a service manager
  • Strong focus on providing excellent customer service
  • High school diploma or higher education
  • Clean driving record & valid driver's license
  • Driven personality, eager to improve and able to work within and support internal teams
Benefits
  • Medical, Dental & Vision Insurance
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability/Flex/Life
  • Growth opportunities
Ready to apply?
You'll be redirected to Key Auto Group's application page.

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