Service Tech Coordinator
Required skills
- Calibration
- Technical Problem Solving
- Customer Service
- ESD Protocol
- Connector Care
- Workmanship Standards
Role summary
Keysight is seeking a Calibration Service Technician to perform calibrations and adjustments on Test Measurement and Diagnostic Equipment (TMDE). The role involves solving technical problems of limited scope, escalating complex issues, and working with defined objectives on customer service assignments. The technician will support field staff and customers, contribute to team goals, and ensure customer satisfaction through effective communication and technical skills. Adherence to production processes, ESD protocol, and high workmanship standards is crucial. This position is part of a team focused on delivering high-quality service in the technology sector.
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking to add a Calibration Service Technician to our team! The person in this position will be responsible for calibration of products.
Chosen individual will be responsible for the following:
- Perform calibrations and adjustments on Test Measurement and Diagnostic Equipment (TMDE).• Solve technical problems of limited scope and complexity. Escalate more difficult issues to experienced technicians.• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.• Provide consistent, solid contribution to team and service center delivery goals.• Adheres to established production processes and is responsible for achieving established team production goals.• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly. Understanding of and compliance with ESD protocol and connector care is a must.
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service.
Qualifications
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
