Assistant Unit Manager
Required skills
- restaurant management
- retail management
- P&L management
- cash control
- security procedures
- inventory maintenance
- labor management
- financial reports
- training
- performance appraisals
Nice to have
- equity
- inclusion
- belonging
- team recognition
Role summary
The Assistant Unit Manager supports the Restaurant General Manager in upholding brand standards and leading the team to deliver exceptional customer experiences. This role involves overseeing daily operations, training and coaching team members, managing employee relations, assisting with financial management (P&L, inventory, labor), and ensuring food safety and health standards. The position requires a minimum of 2 years of restaurant/retail management experience and strong communication and leadership skills. The role emphasizes fostering a culture of equity, inclusion, and belonging, and motivating the team.
About the Job:
As an Assistant Manager, you'll be at the heart of our restaurant's success, supporting the Restaurant General Manager by upholding brand standards and inspiring your team. You'll lead by example, training, coaching and recognizing your team to deliver unforgettable customer experiences. When your team shines, so do you!
In this dynamic role, you'll take charge of daily operations in the Restaurant General Manager's absence, making key decisions and driving the team toward excellence. We believe in having fun while embracing personal challenges and growth opportunities. You'll work a 50-hour week, with 40 hours at regular pay and 10 hours at time and a half, providing a balanced and rewarding work experience.
The Day-to-Day:
- Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs.
- Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards. Take charge of restaurant operations in the RGM's absence.
- Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback. Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary.
- Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging.
- Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the RGM in facility maintenance and ensure health and safety standards are consistently followed.
Is this you?
- 2+ years of restaurant/retail management experience.
- Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports.
- Ensure all employees receive proper training and resources.
- Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant.
- Lead efforts in individual and team recognition, collaboration and motivation.
- Identify and recruit exceptional talent, supporting the RGM in the hiring process.
- Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees.
- Adhere to corporate policies, procedures and Occupational Health and Food Safety standards.
Work-Hard, Play-Hard:
- Competitive pay
- Bonus Eligible
- Paid Time Off
- Free meal each shift
- Medical benefits
- 401k retirement plan with 4% match
- Career advancement and professional development
- Tuition reimbursement and scholarship opportunities
- KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!
Similar roles
- Assistant Unit ManagerKFC · Huntington Beach, CA · Onsite
- Assistant ManagerKFC · Denton, TX · Onsite
- Community Leasing ManagerCore Spaces · Orlando, FL · Onsite
- Community Engagement and Advocacy ManagerTailscale · Remote · Remote
Community Health Nurse Practitioner (Part Time) - New YorkVanna Health · New York, NY · Hybrid- Marketing Manager, Community & Events (m/f/d)Kayzen · Remote · Remote
