Research Specialist

At KLAS, our mission is simple but powerful: improve healthcare by amplifying truth through collaboration, insights, and transparency.

As a Research Specialist, you are at the heart of that mission. You are the person who makes the research possible by connecting directly with healthcare leaders, earning their trust, and bringing their perspectives into the insights that shape the industry. Every conversation you have helps ensure that KLAS insights are accurate, meaningful, and grounded in real-world experience.

What You’ll Do:

• Conduct phone interviews with healthcare leaders to evaluate the performance of technology and services across the industry.
• Establish strong rapport with providers across hospitals, clinics, and payer organizations—creating positive, lasting impressions of KLAS.
• Proactively collect outstanding research for active projects by identifying and engaging the right healthcare professionals.
• Navigate provider organizations to find executives, directors, and industry experts best suited to speak to specific solutions and experiences.
• Spend approximately 50% of your time on outbound calls, emails, and follow-ups to close research gaps and meet project deadlines.
• Ensure every provider interaction delivers value—whether through thoughtful conversation, sharing insights, or guiding them through KLAS data and reports.
• Develop and maintain ongoing connections with a portfolio of healthcare leaders (VIP contacts), engaging them regularly to gather insights and deepen partnerships.
• Partner with Research and Outreach teams to align efforts with project priorities and ensure research goals are met.
• Use social platforms, search tools, and internal resources to identify and connect with hard-to-reach healthcare professionals.

What You Bring:

• A proactive, goal-oriented mindset with the tenacity to follow through and deliver results
• Strong verbal and written communication skills with a professional, engaging presence
• The ability to quickly learn and clearly explain complex healthcare topics
• Confidence balancing relationship-building with outreach targets and deadlines
• Strong organizational and time-management skills across multiple projects
• A high level of ownership, accountability, and attention to detail
• A natural ability to build trust and represent the “voice of the customer”

Experience:

• 4+ years of experience in roles involving interaction with executive or high-level clients and managing deadlines or deliverables
• Experience taking ownership of projects and driving outcomes
• 2+ years of account management or similar relationship-focused experience
• Experience building or improving processes and tracking performance through metrics

The salary range for this role starts at $50,000 per year. Final compensation will be determined according to the candidate’s relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more. 
 
All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com.
 
We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903
 
Why Join KLAS Research?
 At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.
• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).
• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.
• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.
• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.
• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.
• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.
 
 EOE.