Digital Agency, Software Development, IT Consulting

Digital Program Manager

Costa RicaHybridFull TimePosted 2 months ago

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Required skills

Program Manager
digital products
cross-functional teams
senior client stakeholders
delivery roadmaps
executive steering committees
strategic discovery
portfolio planning
program reports
digital agency

Nice to have

Agile methodologies
organizational transformation
modern technology

Role summary

Konrad Group, a digital consultancy, seeks a Senior Specialist, Digital (Program Manager) to lead complex, multi-stream digital programs for global clients. This strategic leadership role involves managing program lifecycles, budgets, and risks, while ensuring alignment between client goals and cross-functional teams (Strategy, UX, Technology). The ideal candidate will have 5+ years of program management experience, strong stakeholder management skills, and a passion for digital transformation. Responsibilities include roadmapping, financial oversight, risk mitigation, and executive-level communication, guiding programs from strategy to delivery. The role emphasizes driving delivery excellence and fostering high-performing teams within a culture of innovation.

Who We Are

Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built on innovation and a commitment to creating best-in-class digital products in use by hundreds of millions of consumers around the world. We hire exceptionally smart, analytical, and hardworking people who are lifelong learners.

About The Role

This role is part of our Digital team, where your internal title will be Senior Specialist, Digital; working primarily in a strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital products and experiences, while driving alignment between client business goals and cross-functional project teams.

You are a strategic thinker with a high capacity for navigating ambiguity. You bring a strong ability to manage portfolios of projects, oversee large-scale budgets, and mitigate risks across multiple workstreams while ensuring high-quality, on-time delivery. You are comfortable advising senior client stakeholders and are motivated to elevate both your team’s delivery performance and your consulting expertise.

In this high-impact role, you will lead the evolution of client engagements, guiding programs from initial strategy and discovery through to successful delivery, while contributing to broader digital consulting initiatives including organizational transformation, portfolio management, and process governance.

What You'll Do

Lead and manage complex, multi-stream digital programs, ensuring the successful delivery of integrated digital solutions

Own the program lifecycle, including high-level roadmapping, resourcing strategies, financial oversight, and scope management across multiple workstreams

Drive delivery excellence across cross-functional teams (Strategy, UX Design, and Technology), fostering collaboration and removing high-level blockers

Act as the strategic point of contact for senior client stakeholders, ensuring clear communication, alignment on business objectives, and proactive issue resolution

Identify systemic risks, proactively developing mitigation strategies to keep programs on track and drive continuous improvement

Collaborate with teams to interpret complex business challenges and translate them into actionable, multi-phase delivery roadmaps

Facilitate and lead high-level workshops, including executive steering committees, strategic discovery, and portfolio planning sessions

Oversee the structure of presentations, program reports, and other key client-facing deliverables

Qualifications

Minimum 5+ years of relevant experience in project or program management, preferably within a digital agency or consulting environment

Proven success managing large-scale, cross-functional digital programs (design and/or technology)

Strong mastery of project management methodologies and portfolio management best practices

Proven ability to manage complex budgets, resource allocation, and program scope effectively

Strong track record in executive-level communication and stakeholder management

A demonstrable passion for digital transformation, user experience, and modern technology

Excellent written and verbal communication skills

Exceptional organizational skills with a keen eye for high-level detail

Strong analytical mindset and ability to make data-driven strategic decisions

Self-motivated leader with a desire to foster high-performing teams

Ability to work collaboratively across diverse teams and independently

Confident in presenting and leading executive-level discussions

Perks and Benefits

Mentorship Program

Comprehensive Health & Wellness Benefits Package

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Socials, Outings & Retreats

Culture of Learning & Development

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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