Digital Agency, Software Development, IT Consulting

Program Manager

Toronto, ONHybridFull TimeCA$100,000–CA$115,000 /yrPosted 7 days ago

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Required skills

program management
digital programs
AI products
cross-functional teams
client engagements
delivery roadmaps
portfolio management
budget management
stakeholder management
risk management

Nice to have

Agile
AI
Digital Transformation
UX Design
Technology Delivery
organizational transformation

Role summary

Konrad, an AI-driven digital consultancy, seeks a Program Manager (internal title: Senior Specialist, Digital) to lead complex, multi-stream digital and AI programs. This strategic leadership role involves managing portfolios, budgets, and risks to ensure high-quality, on-time delivery of digital and AI products. You will advise senior clients, guide programs from strategy to delivery, and contribute to digital consulting initiatives. The ideal candidate has 5+ years of program management experience, preferably in digital consulting, with strong skills in portfolio and budget management, stakeholder communication, and risk mitigation. A passion for digital transformation and AI is essential.

Who We Are

Konrad is an AI-driven digital consultancy and product-innovation firm providing AI, strategy, design, and technology services to the world’s most ambitious businesses and brands.

We empower industry-leading brands to navigate change, strategize, and build extraordinary custom experiences. In a landscape defined by human and machine collaboration, we bridge the gap between complex AI and beautiful product design. From strategy to implementation, our 750+ global experts deliver intelligent solutions trusted by 500 million people.

About The Role

This role is part of our Digital team, where your internal title will be Senior Specialist, Digital; working primarily in a strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional digital and AI products and experiences, while driving alignment between client business goals and cross-functional project teams.

You are a strategic thinker with a high capacity for navigating ambiguity. You bring a strong ability to manage portfolios of projects, oversee large-scale budgets, and mitigate risks across multiple workstreams while ensuring high-quality, on-time delivery. You are comfortable advising senior client stakeholders and are motivated to elevate both your team’s delivery performance and your consulting expertise.

In this high-impact role, you will lead the evolution of client engagements, guiding programs from initial strategy and discovery through to successful delivery, while contributing to broader digital consulting initiatives including organizational transformation, portfolio management, and process governance.

What You'll Do

Lead and manage complex, multi-stream digital and AI programs, ensuring the successful delivery of integrated digital solutions

Own the program lifecycle, including high-level roadmapping, resourcing strategies, financial oversight, and scope management across multiple workstreams

Drive delivery excellence across cross-functional teams (Strategy, UX Design, and Technology), fostering collaboration and removing high-level blockers

Act as the strategic point of contact for senior client stakeholders, ensuring clear communication, alignment on business objectives, and proactive issue resolution

Identify systemic risks, proactively developing mitigation strategies to keep programs on track and drive continuous improvement

Collaborate with teams to interpret complex business challenges and translate them into actionable, multi-phase delivery roadmaps

Facilitate and lead high-level workshops, including executive steering committees, strategic discovery, and portfolio planning sessions

Oversee the structure of presentations, program reports, and other key client-facing deliverables, leveraging AI tools to optimize workflow efficiency

Qualifications

Minimum 5+ years of relevant experience in project or program management, preferably within a digital agency or consulting environment

Proven success managing large-scale, cross-functional digital programs (design and/or technology)

Strong mastery of project management methodologies and portfolio management best practices

Proven ability to manage complex budgets, resource allocation, and program scope effectively

Strong track record in executive-level communication and stakeholder management

A demonstrable passion for digital transformation, user experience, and modern technology

A commitment to continuous learning about emerging technology, especially AI

Excellent written and verbal communication skills

Exceptional organizational skills with a keen eye for high-level detail

Strong analytical mindset and ability to make data-driven strategic decisions

Self-motivated leader with a desire to foster high-performing teams

Ability to work collaboratively across diverse teams and independently

Confident in presenting and leading executive-level discussions

Perks and Benefits

Comprehensive Health & Wellness Benefits Package

Socials, Outings & Retreats

Retirement Planning

Parental Leave Program

Culture of Learning & Development

Flexible Working Hours

Work from Home Flexibility

Service Recognition Programs

Konrad is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

The estimated compensation for this position is $100,000 to $115,000. This is an estimate and a compensation offer will vary based on applicant’s education, experience, skills, abilities and alignment with market data.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

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Program Manager

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