Lance Verified
FinTech, Financial Services, Software
Deployment Specialist (Contract)
San Francisco, CAOnsiteContract$6,400–$6,400 /yrPosted 20 days agoVisa sponsorship availableHidden Gem · YC Startup
Required skills
- hospitality
- customer success
- training
- large groups
- organized
- reliable
- calm
- quick to learn
- travel
- US work authorization
Nice to have
- multilingual
Role summary
Lance is seeking a Deployment Specialist for a contract role involving on-site hotel operations across the US. This position combines customer success and business operations, requiring travel to hotels to manage setup, training of large teams (up to 100+ employees), and ensuring long-term success on Lance's AI platform. The ideal candidate has hospitality, customer success, or operations experience, is comfortable with technology, and can lead training sessions. Travel and lodging are covered, with a daily food stipend provided.
On-site at hotels across the US (NYC, Florida, DC, LA and beyond) · Contract · All travel included
ABOUT LANCE
Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.
THE ROLE
Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.
WHAT YOU'LL DO
\- Build real relationships with each hotel's leadership and staff
\- Plan the implementation strategy for every property you take on
\- Train the whole hotel team on Lance, sometimes 100+ employees per hotel
\- Own setup and go-live, then make sure the hotel succeeds on Lance long term
\- Bring feedback from the field back to the team and help sharpen our playbook
WHAT WE'RE LOOKING FOR
\- Hospitality, customer success or operations experience (recent hospitality grads welcome)
\- Confident leading a room and training large groups
\- Organized, reliable and calm when plans change on-site
\- Comfortable with technology and quick to learn new software
\- Excited to travel often; US work authorization
\- Bonus points: multilingual, or experience in customer success or hospitality
COMPENSATION
Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.
Apply here: https://jobs.ashbyhq.com/Lance/78b3572b-7e3a-4bce-b933-85da8458e916
ABOUT LANCE
Lance (YC W26) runs hotel operations with AI agents, from the front desk to back-of-house and sales. We operate for 50+ hotels across Marriott, Hilton and Hyatt brands, and we're growing fast.
THE ROLE
Deployment Specialists are the face of Lance on property. This is customer success and business operations combined with hands-on deployment. You'll fly across the US with a partner, stay at Lance-contracted hotels, and own each hotel's setup and success on Lance.
WHAT YOU'LL DO
\- Build real relationships with each hotel's leadership and staff
\- Plan the implementation strategy for every property you take on
\- Train the whole hotel team on Lance, sometimes 100+ employees per hotel
\- Own setup and go-live, then make sure the hotel succeeds on Lance long term
\- Bring feedback from the field back to the team and help sharpen our playbook
WHAT WE'RE LOOKING FOR
\- Hospitality, customer success or operations experience (recent hospitality grads welcome)
\- Confident leading a room and training large groups
\- Organized, reliable and calm when plans change on-site
\- Comfortable with technology and quick to learn new software
\- Excited to travel often; US work authorization
\- Bonus points: multilingual, or experience in customer success or hospitality
COMPENSATION
Competitive compensation, plus a daily food stipend. All travel and lodging are covered: flights and hotel stays at Lance-contracted hotels.
Apply here: https://jobs.ashbyhq.com/Lance/78b3572b-7e3a-4bce-b933-85da8458e916
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