Assistant Front Desk Manager

To supervise and assist clerks and Assistant Hotel Managers in daily operational activities as well as perform all duties of Front Desk Clerks. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).

• Ability to perform all functions of the Front Desk Clerk.
• Provide superior level of service to every guest with whom they come in contact with as well as ensure the Front Desk Clerks do the same.
• Supervise and oversee the operational activities of Front Desk Clerks as related to Front Desk policies and procedures.
• Generate and complete all types of Front Desk reports.
• Assist Front Desk Clerk with gust related occurrences that require additional supervision.
• Answer or assist with guest, Casino and executive inquiries by phone or in person at the Front Desk.
• Responsible for maintaining, cleaning and organizing supplies and tools at the Front Desk.
• Responsible for organizing the smooth efficient use of available staff.
• Assist the Assistant Hotel Manager with personnel related functions and the training of new and existing Front Desk personnel.
• Perform duties of Head Cashier, Group Services Supervisor, Training Supervisor according to policies and procedures as requested.
• Perform other duties and responsibilities as requested.

SUPERVISORY RESPONSIBILITIES:

• Guest Services Representative

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to manage employees, training and coaching skills with evidence of developing exceptionally motivated teams.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required; LMS experience preferred.
• Should be organized and able to remember details.
• Adaptability and knowledge of all areas of Front Desk.
• Minimum age requirement is 18.
• Bachelor’s or related degree preferred.

  Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.

• 5 years experience.
• Ability to read and understand all policies and procedures.
• Must be able to communicate effectively with guests, employees, and members of management in English, specific to position duties and responsibilities.
• Must be able to complete standard forms and reports.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.