Patient Care Coordinator
Required skills
- dental insurance verification
- phone experience
- professional telephone etiquette
- appointment scheduling
- multi-tasking
- team-player
Role summary
PreservEndo is seeking a Patient Care Coordinator to manage patient interactions from check-in to check-out. Responsibilities include handling insurance verification, billing, appointment scheduling, patient communication, and coordinating with the clinical team. The ideal candidate will possess strong organizational, communication, and multi-tasking skills, with experience in dental insurance and appointment scheduling.
Description
At PreservEndo, we pride ourselves on delivering exceptional endodontic care in a warm and welcoming environment. Our team is dedicated to providing the highest level of patient care, and we are currently seeking a dynamic and organized Patient Care Coordinator to join our growing team.
Position Overview: We are looking for a highly motivated Patient Care Coordinator to be the first point of contact for our patients. The ideal candidate will be responsible for ensuring a smooth and positive experience from check-in to check-out. This role requires excellent communication skills, efficiency in multi-tasking, and a strong team-player mentality.
Key Responsibilities:
- Patient Experience: Greet patients, manage the check-in and check-out process, and ensure all patient information is accurate.
- Insurance & Billing: Handle dental insurance verification, collect co-payments, and manage billing inquiries.
- Appointment Scheduling: Schedule patient appointments and manage the office calendar efficiently.
- Communication: Answer phone calls and emails promptly, providing accurate information and assistance.
- Referrals & Coordination: Communicate with referring offices and follow up with patients as necessary.
- Schedule Preparation: Prepare daily schedules for the clinical team and ensure all appointments are properly coordinated.
- Team Collaboration: Work closely with the clinical team to ensure seamless patient care and daily office operations.
Qualifications:
- Dental insurance verification experience
- Strong phone experience and professional telephone etiquette
- Appointment scheduling experience
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multi-task and manage time effectively in a fast-paced environment
- A positive attitude and a team-oriented approach to work
Dress Code / Uniform
- Black scrubs
Schedule: Monday – Thursday, 6:40 AM – 4:30 PM
Benefits:
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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