Insurance Account Manager

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Account Manager First Independent Insurance Agency | Clinton Township, MI

First Independent Insurance Agency is seeking an experienced and customer-focused Account Manager to join our team in Clinton Township, MI. This is an excellent opportunity for an insurance professional with a strong background in both personal lines and commercial lines who enjoys building client relationships, providing exceptional service, and helping customers protect what matters most.

The ideal candidate is knowledgeable, organized, and confident managing a diverse book of business. We are looking for someone who can take ownership of client accounts, proactively identify coverage needs, and deliver a high level of service while contributing to the continued success of our agency.

Responsibilities

• Manage and service an existing book of personal and commercial lines accounts.
• Build and maintain strong, lasting relationships with clients.
• Handle policy changes, renewals, endorsements, certificates, and other account service requests.
• Respond to client inquiries by phone and email in a timely and professional manner.
• Review coverage needs and recommend appropriate insurance solutions.
• Assist with new business quoting, remarketing, and account rounding.
• Identify cross-selling opportunities to grow existing client relationships.
• Communicate with insurance carriers to resolve policy and coverage-related issues.
• Maintain accurate client records and documentation within the agency management system.
• Proactively support client retention through consistent follow-up and outstanding service.

Qualifications

• Current Property & Casualty insurance license required.
• Previous insurance agency experience required.
• Experience servicing both personal lines and commercial lines accounts is required.
• Strong understanding of insurance policies, coverages, and industry practices.
• Excellent communication, organization, and customer service skills.
• Ability to manage multiple priorities and work independently.
• Professional, dependable, and detail-oriented with a team-focused attitude.

What We're Looking ForWe want an experienced insurance professional who takes pride in their work, enjoys helping clients, and understands the importance of building strong relationships. The right candidate will bring existing industry knowledge, a proactive approach to account management, and the ability to confidently handle both personal and commercial lines business.

If you're a licensed insurance professional looking for an opportunity to put your experience to work with an established independent insurance agency, we'd love to hear from you!