Commercial Customer Service Representative
Required skills
- commercial lines
- renewals
- policy processing
- carrier interactions
- customer service
- account management
- applications
- pricing
- quotes
- coverage
Nice to have
- mentor other CSRs
- team operations
Role summary
The Commercial Customer Service Representative role in Cedar City, UT, is responsible for servicing small to medium-sized commercial insurance accounts. Key duties include managing renewals, processing policies, interacting with carriers, handling billing, and providing excellent customer service. The position requires strong communication, negotiation, and organizational skills, proficiency in Microsoft Office and agency management systems, and a Property & Casualty license. Prior commercial insurance experience is preferred, and the role involves both independent work and team collaboration.
Commercial Customer Service Representative
Cedar City, UT.
The position is a commercial lines account servicing role involving renewals, policy processing, carrier interactions, customer service, and account management, with opportunities to work independently and support the broader agency team.
Key Responsibilities:
Service small to medium-sized commercial accounts and act as the primary day-to-day contact for clients, agencies, carriers, and brokers.
Maintain renewals, submit applications to carriers, negotiate pricing, review quotes, and amend coverage as needed.
Process policy changes, endorsements, cancellations, binders, certificates, invoices, and related insurance documents.
Prepare insurance proposals, summaries, and client documents.
Maintain accurate records in the agency management system and perform account servicing activities through carrier websites.
Handle billing, premium collection, and account reconciliation
Provide excellent customer service, problem solving, and communication with clients, agencies, and carriers.
Mentor other CSRs and contribute to team operations.
Qualifications:
3+ years of commercial insurance experience preferred.
Property & Casualty license required.
Strong communication, negotiation, organizational, and customer service skills.
Ability to work independently while maintaining a team-oriented environment.
Proficiency with Microsoft Word, Excel, internet applications, and general office systems.
Compensation & Benefits:
Salary range: $45,000–$50,000
Benefits include:
Health, Dental, and Vision Insurance
401(k) with employer matching
HSA and FSA options
Paid sick leave and vacation time
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