Lobby Services Specialist

JOB SUMMARY

BANK EXPERIENCE:

REQUIRED.- Provides comprehensive customer service and operational support for both consumer and commercial banking customers.- This role is responsible for processing financial transactions, opening and maintaining accounts, supporting online and digital banking services, facilitating wire transfer activities, and assisting with branch administrative functions.- The position supports daily branch operations while ensuring accuracy, security, confidentiality, and compliance with all bank policies, procedures, and applicable banking regulations. Teller & Cash Operations Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine banking transactions. Verify transactions, endorsements, account balances, and required approvals. Prepare cashier's checks, process change orders, and teller systems. Balance cash drawers, research discrepancies, and assist with vault operations. Identify and report counterfeit currency, suspicious transactions, and activities requiring escalation. Gather information and complete required CTRs and other regulatory documentation. Account Opening & Maintenance Open, maintain, modify, and close consumer and business deposit accounts, including checking, savings, CDs, HSAs, and IRAs.. Process account maintenance requests, including customer information updates and signature changes. Prepare and maintain account documentation and ensure records are accurate and complete. Online Banking & Electronic Services Assist customers with personal and business online banking enrollment, maintenance, troubleshooting, and account access. Support mobile banking, mobile deposit, Zelle, debit cards, and other digital banking services. Process debit card requests, travel notices, fraud concerns, disputes, and limit changes. Assist with credit card applications and electronic banking service requests. Prepare documentation related to business online banking and cash management services. ACH, Wire Transfers & Cash Management Initiate, process, verify, and maintain domestic and international wire transfers. Assist with automatic fund transfers, and commercial cash management services. Verify unusual transactions and contact customers when required for security purposes. Process stop payments and unauthorized ACH debit claims. Prepare customer correspondence related to ACH and wire transfer activity.