Technical / Facilities Manager

What you'll bring to the team

Technical & Facilities Manager

Operating Group: Gateway North America

Reports To: General Manager

Qualifications & Experience

About the Role

At Merlin Entertainments, we create memories that last a lifetime. As our Technical & Facilities Manager, you are the backbone of the magic. You will lead a talented team of technicians ensuring that our rides, interactive exhibits, kinetic displays, and physical plant operations run seamlessly, safely, and at peak performance. If you are a hands-on technical leader who thrives on solving complex mechanical, electrical, and automation puzzles while fostering a culture of team excellence, this is your opportunity to bring world-class entertainment to life every single day. 

Why You’ll Love Working Here

• Dynamic Work Environment: No two days are the same—work directly with cutting-edge animatronics, rides, hydraulics, and immersive attraction technology. • Leadership & Impact: Mentor and grow a high-performing technical team while directly shaping the guest experience. • Culture of Innovation: Be part of a global entertainment leader that values continuous improvement, creativity, and career growth. Key Responsibilities• Technical Leadership & Operational Excellence: Lead, mentor, and schedule a team of skilled maintenance technicians to ensure complete operational coverage, minimal ride downtime, and peak attraction performance. • Facilities & Systems Management: Oversee the preventative maintenance, troubleshooting, and emergency repair of all physical plant assets, including HVAC, electrical distribution, plumbing, pneumatic/hydraulic systems, and specialized attraction machinery. • Safety & Regulatory Compliance: Manage and execute statutory equipment inspections, ensure compliance with localized safety codes, and maintain rigorous documentation for all repairs, inspections, and vendor sign-offs. • Budgetary & Resource Management: Prepare, monitor, and optimize annual operating budgets and action plans, prioritizing tasks effectively in a fast-paced environment. • Cross-Functional Collaboration: Partner with site leadership, external contractors, and local authorities to manage exhibit setups/takedowns, facility upgrades, and capital projects. 

What We’re Looking For

• Experience: Minimum 3+ years of technical or facilities management experience in a themed attraction, entertainment venue, resort, or high-volume automated facility. • Technical Mastery: Strong working knowledge across animation, industrial automation, low/high-voltage electrical systems, hydraulics, pneumatics, and basic networking. • Educational Background: High School Diploma or GED required; Associate Degree/Technical Certification in Electrical or Mechanical Engineering preferred. • Leadership Style: An approachable, energized leader who leads by example, communicates clearly, and thrives under pressure. • Certifications: Ability to obtain and maintain relevant state, local, or industry trade licenses as required. Working Conditions & Physical Demands• Schedule Flexibility: Willingness to work flexible hours, including mornings, evenings, weekends, and holidays, to support operating hours. • Physical Capability: Ability to stand, walk, climb, balance, and maneuver through all areas of the attraction; comfortable working at heights (20+ feet) and lifting up to 70 lbs when necessary. • Environment: Comfortable working in active indoor/outdoor environments with varying noise levels, temperatures, and light levels. 

Merlin Core Behaviors

• We Care: Uncompromising about safety, security, and welfare for our team and guests. • Own Your Craft: Constantly sharpening skills and learning from industry innovations. • Drive and Discover: Focusing on high-impact results and seizing opportunities to improve. • Go Together: Building strong, trust-based partnerships across all site departments. • Enjoy the Ride: Bringing energy, optimism, and warmth to the workplace every day. 

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range