Clerk/Patient Access Clerk
Required skills
- medical terminology
- clerical
- patient contact
- health facility
- clinic
- physician's office
- medical office administration
- health services
- medical records
- insurance billing
Nice to have
- performance improvement activities
Role summary
The Patient Access Clerk is responsible for facilitating patient access to medical treatment by processing information for admittance, dismissal, and insurance billing. This role involves greeting patients, verifying insurance and eligibility, collecting co-pays, managing medical records, and communicating with patients and staff. The position requires a basic understanding of medical terminology, strong clerical aptitude, excellent communication and interpersonal skills, and the ability to maintain confidentiality and accuracy in a fast-paced environment. Duties include operating office equipment, handling mail, and assisting with billing and appointment scheduling.
DISTINGUISHING FEATURES OF THE CLASS: The employees of this class perform a wide variety of duties and are responsible for helping patients gain access to medical treatment. The patient access clerk processes the information required for admittance, dismissal and insurance billing and should have a basic understanding of medical terminology. The incumbent must be able to communicate well with members of the public and accurately record data. Does related work as required.
TYPICAL WORK ACTIVITIES:
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Working knowledge of medical terminology; ability to establish and maintain satisfactory relationships with others; ability to maintain accurate records and prepare simple reports; ability to operate a personal computer and utilize software programs; ability to maintain confidentiality, ability to remain calm, even under the most stressful of situation; clerical aptitude; communicates well, both orally and in writing; physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS: Either:
- One year of clerical or patient contact work experience in a health facility, clinic, physician’s office or similar setting; or
- Possession of a technical certificate in medical office administration or a similar discipline
- Completion of a BOCES or vocational school program in a health services field; or
- An equivalent combination of experience and training as defined by the limits of (A) and (B) above.
