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Lex Cooling, Heating, Plumbing and Electric Verified
Construction, Facilities Services, HVAC, Plumbing

Inside Sales Representative

Plano, TXOnsiteFull Time$60,000–$100,000 /yrPosted 3 days ago

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Required skills

  • sales conversion goals
  • customer notes
  • follow-up activities
  • ServiceTitan
  • financing options
  • promotional offers
  • unsold plumbing estimates
  • phone
  • text
  • email

Nice to have

  • customer service
  • inside sales
  • plumbing
  • HVAC
  • home service industry
  • pricing

Role summary

Lex is seeking an energetic and customer-focused Inside Sales Representative (ISR) to join their team in Dallas. This role focuses on converting unsold plumbing estimates into sales by following up with customers via phone, text, and email. Responsibilities include building rapport, educating customers on services and financing, overcoming objections, scheduling work, and maintaining accurate records in ServiceTitan. The ideal candidate has excellent communication and relationship-building skills, previous customer service or inside sales experience, and is comfortable discussing pricing and financing. Experience in the home services industry is a plus. The role offers competitive pay with performance-based incentives and benefits.

Join Our Team

At Lex, we believe in delivering exceptional service while building lasting relationships with our customers. We're looking for an energetic, customer-focused Inside Sales Representative (ISR) who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience.

This role is perfect for someone who enjoys talking with customers, following up on opportunities, and helping homeowners protect their homes through our membership program.

What You'll Do

As our ISR, you'll be responsible for turning opportunities into sales.

Inside Sales Responsibilities

  • Follow up on unsold plumbing estimates through phone, text, and email.
  • Build rapport with customers and answer questions about recommended services.
  • Overcome objections by educating customers on the value of our solutions.
  • Present financing options and approved promotional offers.
  • Schedule sold work with our dispatch team.
  • Maintain accurate customer notes and follow-up activities in ServiceTitan.
  • Assist with outbound campaigns for deferred maintenance and seasonal promotions.
  • Meet or exceed monthly sales conversion goals.

    • What We're Looking For

  • Excellent communication and relationship-building skills.
  • Previous customer service or inside sales experience preferred.
  • Plumbing, HVAC, or home service industry experience is a plus.
  • Comfortable discussing pricing, financing, and service options.
  • Organized and able to manage multiple follow-up opportunities.
  • Positive attitude with a solutions-oriented mindset.
  • Strong computer skills and ability to learn new software.
  • Experience with ServiceTitan is preferred but not required.

    • What Success Looks Like

    Successful team members in this role:

  • Consistently convert unsold estimates into booked jobs.
  • Provide outstanding customer service on every interaction.
  • Keep accurate records and follow-up activities.
  • Work collaboratively with dispatch, technicians, and management.
  • Help drive recurring revenue and long-term customer relationships.

    • Compensation & Benefits

    We offer competitive pay plus opportunities for performance-based incentives.

    Benefits may include:

  • Medical, dental, and vision insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) (if applicable)
  • Ongoing training and career development
  • Performance bonuses and incentive opportunities

    • Why Lex?

    We're more than a plumbing company—we're a team committed to excellence, integrity, and exceptional customer care. We invest in our employees, celebrate success, and provide opportunities for growth.

    If you're motivated by helping customers, enjoy sales, and want to be part of a company that values teamwork and professionalism, we'd love to hear from you.

    Apply today and help us create lifelong customers—one conversation at a time!

    #LEX

    Pay Range$60,000—$100,000 USD

    About Lex:

    At Lex Air Conditioning, Heating, Plumbing, and Electrical, we’re not just a team—we’re a family committed to excellence. We proudly serve the Dallas–Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you’re looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service—and get the support you need to shine.

    We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

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