Guest Relations & Hospitality Manager (SKS)
Required skills
- office management
- guest relations
- customer service
- marketing
- brand immersions
- handling budgets
- key performance indicators
- resolve conflicts
- administrative skills
- food handling
Nice to have
- culinary
- sales team
- luxury experience
- partner agencies
- Chicago
- Napa
Role summary
The Guest Relations & Hospitality Manager will develop and execute outreach efforts to support the sales team and facilitate brand immersions. This role involves client development, proposing action plans, and assisting with marketing implementation. The manager will schedule various teams, ensure a luxury guest experience, and maintain continuous communication with stakeholders. Responsibilities include managing showroom capacity, handling event-related issues, contributing to strategy execution, and negotiating with partner agencies while maintaining fiscal responsibility. The role also involves resource allocation for client satisfaction and customer support, as well as recruiting and training guest services and culinary teams. A culinary or related degree and 10+ years of experience in office management and guest relations are required, along with extensive customer service knowledge, marketing understanding, budget handling, and KPI delivery.
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
ResponsibilitiesBenefits Offered Full-Time Employees:
Benefits Offered Temporary/Contractors:
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or support@lg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
