Manager of Consumer Lending Direct Sales

LFCU, a full-service credit union, is seeking a Manager of Consumer Lending Direct Sales with experience in sales, coaching and mentoring employees to meet departmental and strategic goals. The successful candidate must demonstrate a professional, courteous, motivated demeanor with a positive attitude. The candidate must have excellent time management, verbal and written communication skills. Consumer lending and leadership experience is preferred. If interested, please proceed by clicking Apply.

Duties and Responsibilities

1. Responsible for meeting the growth objectives and lending volume through their sales channel.
   1. Work with the Director of Consumer Lending Direct Sales to hire, train, and mentor a highly professional sales team.
   2. Provide ongoing coaching and training reinforcement to team members to promote continuous learning and high performance.
   3. Implement, manage, and track goals for individual lenders:
      1. Develop a sales plan for each lender and track the progress toward meeting individual goals.
      2. Monitor productivity and results relative to established objectives and ensure appropriate steps are taken to achieve sales goals and maintain high levels of member satisfaction.
      3. Daily/weekly tracking of team and individual progress towards established goals.
   4. Mentor and coach lenders to meet established sales goals:
      1. Monthly one on one meetings with each team member.
      2. Work with lenders, throughout the month, that are not on track to meet their goals by developing action plans to improve performance.
   5. Provide guidance to lenders so that they are communicating professionally and effectively with members and other contacts:
      1. Observe calls for each lender.
      2. Review monthly call recordings to ensure lenders maintain established call quality standards.
      3. Develop communication scripts and coach team on etiquette.
   6. Ensure that the staff exhibits high quality of work and service to members.
   7. Work with the Director of Consumer Lending Direct Sales to coordinate sales meetings to discuss goals, new developments, or services:
      1. Set weekly sales goals.
      2. Develop various contests to keep the team motivated and engaged.

1. Work with Director of Consumer Lending Direct Sales to forecast monthly/annual sales volumes and goals. Develop and implement strategies for achieving sales goals.
2. Utilization of Lodestar to track progress and lead generation.
3. Process and analyze employee loan requests:

1. Take applications and gather supporting documentation.
2. Make recommendations on credit union products for individual needs.
3. Offer payment protection and ancillary products.
4. Prepare closing documents and fund loans.

1. Maintain a working knowledge of all credit union consumer lending products.
2. Schedule and manage employee activities:

1. Review accuracy of timecards and correct as needed.
2. Determine time off eligibility.
3. Create monthly work schedules.
4. Review teams monthly WFH.

1. Provide assistance in resolving member and employee issues or concerns.
2. Conduct research, analyze, and make recommendations for enhancements to our programs and offerings.
3. Keep Director of Consumer Lending Direct Sales informed of lending activities, needs, and problems. Prepare and submit applicable loan reports.
4. Work with the Director of Consumer Lending Direct Sales to conduct annual performance evaluations for direct reports.
5. Must be able to work extended hours and Saturdays as needed.
6. Adhere to the credit union’s S.E.R.V.I.C.E. standards.
7. Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
8. Any other duties assigned by leadership.

Minimum Requirements:

1. Minimum of 3 years of previous Lending experience 
2. Minimum of 1 year in a leadership role running a sales channel
3. Experience with CRM and LOS system preferred 
4. Excellent verbal and written communication skills 
5. Excellent time management skills 
6. Ability to meet sales objectives in a fast paced and professional environment 
7. Determine customers' eligibility and acceptability of loan risk based on income, debt, employment history and other credit data required for loan approval. 
8. Must be able to achieve all aspects of job performance while adhering to company Mission, Vision and Values.
9. Must adhere to all company procedures and policies and applicable state and national laws.

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.