
Outbound Call Center Representative
Required skills
- outbound call center
- remote
- high-speed internet
- dedicated workspace
- drug screen
- background check
Nice to have
- some college
Role summary
Life Line Screening is seeking a full-time Remote Outbound Call Center Representative to educate patients on preventive health screening programs. This role involves making 100-150 outbound calls per shift, resolving patient barriers, and providing excellent customer service in a goal-oriented, remote environment. Candidates need strong communication, de-escalation, and problem-solving skills, with a competitive mindset and a stable work history. A High School Diploma or GED is required, with some college preferred. The position offers competitive pay, bonus opportunities, and comprehensive benefits, with a focus on making a positive impact on individuals' health.
- Remote Work Environment
- Company-Provided Equipment (Computer, Monitor, Phone, Headset & More)
- Paid Virtual Training
- Competitive Pay: $14-$15/hour + Bonus Opportunities
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA)
- 401(k) with Employer Match
- Paid Time Off & Paid Holidays
- Referral Bonus Program
- Professional Development & Career Growth Opportunities
- Courtesy Preventive Health Screenings for You and Eligible Family Members/Friends
- 9:00 AM - 5:30 PM EST
- 11:30 AM - 8:00 PM EST
- 12:30 PM - 9:00 PM EST
- Make 100-150 outbound calls per shift to patients regarding their screening kits.
- Educate callers on the importance and benefits of preventive health screenings.
- Explain how early detection can help prevent or identify colon disease and colon cancer.
- Identify and help resolve barriers preventing patients from returning their kits.
- Provide clear, accurate information using a consultative approach.
- Deliver outstanding customer service while meeting performance expectations.
- Effectively de-escalate concerns and create positive patient experiences.
- Ability to pass a pre-employment drug screen and criminal background check
- Experience or interest in working within a fast-paced outbound call center environment
- Exceptional phone etiquette and communication skills
- Ability to build rapport and conduct consultative conversations
- Strong de-escalation and problem-solving abilities
- Competitive mindset with a drive to achieve performance goals
- Stable work history demonstrating reliability and commitment
- High School Diploma or GED required (some college preferred)
- Minimum internet speed of 50 Mbps download 10 Mbps upload
- Hard wired internet connection (ethernet connection from laptop to router)
- Dedicated workspace free from noise and distractions
- Ability to remain focused and productive in a remote environment
Life Line Screening is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status, or other characteristics protected by law. Life Line Screening will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background check and drug screen.
Privacy Notice to California Applicants
Originally posted on Himalayas
Similar roles
- Remote Outbound Call Center RepresentativeMCI Career Services · Remote · Remote
- Member Service Center Representative - Closer 11am to 8pmRedwood Credit Union · Santa Rosa, CA · Onsite
Product Information Center RepresentativeMcGraw Hill · Remote · Remote
Healthcare Call Center Representative - Remote (Any city, TX, US, 99999)Gainwell Technologies · Remote · Remote- Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)Conduent · Remote · Remote
Call Center Representative II (Mutual Funds, Inbound)SS&C Technologies · United States · Hybrid
